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What is Ybug?

Ybug provides website users with the ability to give visual feedback through annotated screenshots, all while collecting important contextual information about their browsing conditions. With this tool, you can obtain crucial insights that facilitate the effective resolution of bugs. In addition to user feedback, Ybug gathers essential data such as details about the browser environment and any Javascript console outputs. Users can capture screenshots, highlight specific sections, and employ a virtual pencil to draw or insert shapes like arrows and rectangles for clarity. Moreover, Ybug allows for seamless integration with your brand identity, offering customization options for colors, text, languages, and other features to align with your style. This all-encompassing tool guarantees that you have everything needed to tackle issues swiftly and effectively. Ybug also automatically collects various environmental details, including the website URL, the user's browser type, operating system, and screen size, while keeping track of any Javascript errors and console outputs. Consequently, debugging transforms into a straightforward process, leading to faster resolutions and enhanced user experiences, making Ybug an invaluable resource for any website management team.

What is Mopinion?

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.

Media

Media

Integrations Supported

Asana
Jira
Slack
Trello
WordPress
Zapier
Zendesk
Adobe Marketo Engage
Basecamp
GitLab
Magento
Microsoft Teams
NextDNS
Productboard
Progress Sitefinity
Redmine
Salesforce Agentforce Service
Teamwork CRM
Wrike
YouTrack

Integrations Supported

Asana
Jira
Slack
Trello
WordPress
Zapier
Zendesk
Adobe Marketo Engage
Basecamp
GitLab
Magento
Microsoft Teams
NextDNS
Productboard
Progress Sitefinity
Redmine
Salesforce Agentforce Service
Teamwork CRM
Wrike
YouTrack

API Availability

Has API

API Availability

Has API

Pricing Information

€10/month -Free 1 project/user
Free Trial Offered?
Free Version

Pricing Information

$229/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ybug

Date Founded

2016

Company Location

Czech Republic

Company Website

ybug.io

Company Facts

Organization Name

Mopinion

Date Founded

2013

Company Location

Netherlands

Company Website

www.mopinionlabs.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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