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What is Ybug?

Ybug provides website users with the ability to give visual feedback through annotated screenshots, all while collecting important contextual information about their browsing conditions. With this tool, you can obtain crucial insights that facilitate the effective resolution of bugs. In addition to user feedback, Ybug gathers essential data such as details about the browser environment and any Javascript console outputs. Users can capture screenshots, highlight specific sections, and employ a virtual pencil to draw or insert shapes like arrows and rectangles for clarity. Moreover, Ybug allows for seamless integration with your brand identity, offering customization options for colors, text, languages, and other features to align with your style. This all-encompassing tool guarantees that you have everything needed to tackle issues swiftly and effectively. Ybug also automatically collects various environmental details, including the website URL, the user's browser type, operating system, and screen size, while keeping track of any Javascript errors and console outputs. Consequently, debugging transforms into a straightforward process, leading to faster resolutions and enhanced user experiences, making Ybug an invaluable resource for any website management team.

What is Mopinion?

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.

Media

Media

Integrations Supported

Asana
Jira
Slack
Trello
WordPress
Zapier
Zendesk
Freshdesk
GitLab
Productboard
Redmine
Stackreaction
Teamwork CRM

Integrations Supported

Asana
Jira
Slack
Trello
WordPress
Zapier
Zendesk
Basecamp
Contentsquare
HubSpot Customer Platform
Intercom
NextDNS
Optimizely One
Salesforce Agentforce Service

API Availability

API Availability

Pricing Information

€10/month -Free 1 project/user
€10/month for 3 projects / 3 team members*
€23/month for 7 projects / 7 team members*
€47/month for 15 projects / 15 team members*
* billed anually
Free Version
Free Trial Offered?

Pricing Information

$229/month
Growth Package: $229/month
Turbo Package: $579/month
Enterprise: Request Quote

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ybug

Date Founded

2016

Company Location

Czech Republic

Company Website

ybug.io

Company Facts

Organization Name

Mopinion

Date Founded

2013

Company Location

Netherlands

Company Website

www.mopinionlabs.com

Categories and Features

Bug Tracking

Filtering
Issue Tracking
Task Management
Ticket Management

Visual Feedback

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Community Feedback Tools
Surveys
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Marketing Analytics

Dashboard
Website Analytics

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Site Intercept Survey

Text Analytics

Not specified

Visual Feedback

Not specified

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