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What is Ybug?

Ybug provides website users with the ability to give visual feedback through annotated screenshots, all while collecting important contextual information about their browsing conditions. With this tool, you can obtain crucial insights that facilitate the effective resolution of bugs. In addition to user feedback, Ybug gathers essential data such as details about the browser environment and any Javascript console outputs. Users can capture screenshots, highlight specific sections, and employ a virtual pencil to draw or insert shapes like arrows and rectangles for clarity. Moreover, Ybug allows for seamless integration with your brand identity, offering customization options for colors, text, languages, and other features to align with your style. This all-encompassing tool guarantees that you have everything needed to tackle issues swiftly and effectively. Ybug also automatically collects various environmental details, including the website URL, the user's browser type, operating system, and screen size, while keeping track of any Javascript errors and console outputs. Consequently, debugging transforms into a straightforward process, leading to faster resolutions and enhanced user experiences, making Ybug an invaluable resource for any website management team.

What is Redpen?

Redpen streamlines the process of reporting bugs and user feedback, enabling teams focused on products and services to efficiently handle feedback by automatically gathering essential details for quick resolution. Redpen for Developers Equip product teams with tools that allow them to provide visual feedback, enriched with context that is automatically recorded, directly into their issue tracking platforms, which not only minimizes development expenses but also enhances the speed and effectiveness of feature deployment. Redpen for Service Customers can effortlessly report issues and provide feedback, facilitating the incorporation of user insights to promote ongoing enhancements to the product, ultimately lowering support costs and boosting customer satisfaction levels. Key Features Capture issues visually with screen recordings or screenshots, gather advanced diagnostics automatically, utilize an integrated diagnostic viewer, achieve seamless connectivity with various issue tracking and service desk systems such as Jira, Azure, HubSpot, GitHub, and more, along with the convenience of auto-filling templates for efficiency. Additionally, Redpen fosters collaboration among teams, ensuring that all stakeholders are aligned and informed throughout the feedback process.

Media

Media

No images available

Integrations Supported

Asana
Freshdesk
GitHub
GitLab
Jira
Microsoft Teams
Productboard
Redmine
Slack
Stackreaction
Teamwork CRM
Trello
WordPress
Wrike
YouTrack
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

€10/month -Free 1 project/user
€10/month for 3 projects / 3 team members*
€23/month for 7 projects / 7 team members*
€47/month for 15 projects / 15 team members*
* billed anually
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Ybug

Date Founded

2016

Company Location

Czech Republic

Company Website

ybug.io

Company Facts

Organization Name

Ajmera Infotech

Date Founded

2012

Company Location

United States

Company Website

www.redpen.ai/

Categories and Features

Bug Tracking

Filtering
Issue Tracking
Task Management
Ticket Management

Visual Feedback

Not specified

Categories and Features

Design Collaboration

Not specified

Design Feedback

Not specified

Visual Feedback

Not specified

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