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What is Yext?

Yext (NYSE: YEXT) provides a software solution designed to enable businesses to furnish pertinent and practical answers across all platforms where their customers, employees, and partners seek information. For additional details, visit their website at yext.com. This innovative approach ensures that organizations can maintain consistency and accessibility in information delivery.

What is Verizon Knowledge Assist?

When clients bring forth significant questions to your organization, they expect quick and efficient support, even when interacting with automated systems. Knowledge Assist harnesses cutting-edge artificial intelligence and machine learning to empower contact center representatives to resolve customer issues rapidly, accurately, and dependably. This AI-driven knowledge base is fully integrated into the workstations of both contact center and virtual agents, guaranteeing access to up-to-date and precise information and guidance. Our solution aids agents in understanding the underlying intent of customer inquiries, providing consistent answers across multiple channels, building trust, and improving customer experiences. Knowledge Assist equips your contact center staff with relevant and timely information through advanced AI technology. It thoughtfully combines well-structured responses, links to essential data repositories, and analyzes both internal and external documents and websites to create a dynamic knowledge base that highlights the most critical information. This ongoing evolution ensures that agents are consistently armed with the finest resources needed to assist customers effectively, ultimately leading to greater satisfaction and loyalty. Additionally, the adaptability of Knowledge Assist means it can continually refine its offerings based on emerging customer needs and trends.

Media

Media

Integrations Supported

AgencyPlatform
Canopy
Duda
Gimbal by Infillion
Google Business Profile
Greenhouse
Magento
MetaLocator
Olo
Radar
Radius8 Welcomer
Semrush
ServiceNomad
Shopify
Supermetrics
Tenant
Verve
WordPress
Workers by Delos

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Yext

Date Founded

2006

Company Location

United States

Company Website

www.yext.com

Company Facts

Organization Name

Verizon

Date Founded

1983

Company Location

United States

Company Website

www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management

Digital Governance

Not specified

eCommerce Search

Not specified

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Landing Page

Analytics
Drag & Drop
Real Time Editing
Responsive
SEO Management
Templates

Location Intelligence

Data Visualization
Geocoding
Geofencing
Location Tracking

Marketing Analytics

Campaign Management
Channel Attribution
Dashboard
Performance Metrics
ROI Tracking
Social Media Metrics
Website Analytics

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

SEO

Competitor Analysis
Content Management
Dashboard
Google Analytics Integration
Keyword Tracking
Localization
Mobile Search Tracking
Rank Tracking
User Management

Site Search

Not specified

Store Locator

Analytics
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

Web Analytics

Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

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