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What is Yordas Helix?

Introducing Yordas Helix, a cutting-edge system for managing product risk and regulatory intelligence that empowers you to navigate market access and transformation while increasing visibility across your global supply chains. Helix exemplifies our fundamental principles by blending our deep scientific knowledge and industry insights with a collaborative approach, ultimately delivering an innovative solution to overcome your regulatory challenges. Our mission is to provide you with an intuitive platform specifically designed to address your distinct business needs. Beyond being just a name, Helix represents our dedication to promoting innovation through data. It merges our expert consulting services with an agile digital tool, granting you powerful insights into ongoing chemical compliance and risk management. By integrating your product data with our extensive regulatory knowledge and compliance information, Helix allows you to evaluate how changes may impact your products and overall business operations, ensuring that you stay ahead in an ever-changing regulatory environment. This holistic strategy not only streamlines your compliance journey but also bolsters your strategic decision-making skills, empowering you to adapt swiftly to new regulations and market dynamics. Ultimately, Helix serves as your trusted partner in ensuring both compliance and competitive advantage in the marketplace.

What is BMC Helix ITSM?

BMC Helix ITSM is a comprehensive, AI-powered service management solution engineered to help enterprises modernize support operations and improve service delivery at scale. It integrates core ITSM practices with agentic AI capabilities that automate tasks, enhance decision-making, and accelerate root-cause identification. The platform captures and centralizes organizational knowledge, enabling faster issue resolution and more effective self-service experiences. Conversational AI assistants support users wherever they work, reducing ticket volume while improving overall satisfaction. AI-driven incident clustering helps teams detect major issues early, while smart change risk analysis increases deployment confidence and reduces the likelihood of service failures. Teams benefit from improved collaboration through AI-enhanced ChatOps and guided swarming workflows. Integrated discovery and AIOps provide deep visibility into service dependencies, allowing teams to diagnose problems more accurately. Knowledge capture automatically documents resolutions, strengthening organizational intelligence over time. With unified service and operations management, enterprises achieve faster resolution times and more resilient services. The platform ultimately empowers IT teams to deliver consistent, scalable, and proactive support across the entire digital landscape.

Media

Media

Integrations Supported

Integrations Supported

BMC Helix Operations Management
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Yordas Group

Date Founded

2007

Company Location

United Kingdom

Company Website

www.yordasgroup.com/yordas-helix

Company Facts

Organization Name

BMC Helix

Date Founded

2025

Company Location

United States

Company Website

www.helixops.ai/products/bmc-helix-itsm.html

Categories and Features

Chemical

Inventory Management
Reporting & Statistics

Categories and Features

AI-Powered ITSM Tools

Not specified

Change Management

Change Planning
Compliance Management

ITSM

Change Management
Incident Management
Problem Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Self Service Portal

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