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What is ZCloud?

The audio recording system is designed to effectively monitor and capture data from a range of telephony platforms, VoIP systems, and any audio streams that employ SIP and RTP protocols. This versatile solution can either be set up on your organization's servers or have audio traffic routed through a VPN tunnel to our dedicated servers for recording purposes. Importantly, the system guarantees that recordings remain intact even during network interruptions, with automatic uploads occurring as soon as connectivity is restored. It can simultaneously record multiple monitors, irrespective of their arrangement or orientation, and during playback, these characteristics are leveraged to reproduce the agent's perspective. Each monitor is stored as an individual file, allowing for customizable playback speeds and integration options. Users have the capability to create an unlimited array of custom forms, with each form able to encompass multiple categories, and each category can accommodate numerous questions. Moreover, questions and categories can be conveniently shared among different forms, which not only enhances consistency in inquiries but also aids in generating reports on similar metrics across various datasets. This adaptability significantly streamlines the process of tailoring both recording and reporting to fulfill the unique requirements of any organization. As a result, organizations can optimize their data collection and analysis efforts to ensure they are meeting specific operational goals effectively.

What is VaxVoIP SIP Recording SDK?

The VaxVoIP SIP Recording SDK is a Windows-based development toolkit aimed at enabling the creation of SIPREC-compliant servers that can successfully capture and archive audio from VoIP calls using the SIP protocol. This toolkit serves as an excellent resource for developers who aim to design call-recording solutions tailored for contact centers, enterprise archiving, compliance tasks, quality assessment, and audio analysis. The SDK comes with a variety of software components, extensive technical documentation, a demo application, and sample projects compatible with programming languages including C#, VB.NET, Visual C++, and Delphi. Additionally, it integrates well with SIPREC clients and Session Border Controllers, and it can work in conjunction with both the VaxVoIP SIP Server SDK and the SIP Phone SDK clients. The audio codecs supported by the SDK include G.711 u-law and a-law, GSM, iLBC, and G.729, offering flexibility in terms of audio quality. Moreover, the toolkit is optimized for both Windows Server and desktop environments, allowing for multi-core and multi-processor performance, efficient management of recording sessions, and application-managed storage capabilities. For individuals interested in assessing its functionalities, a fully operational 30-day trial version is available, giving users the opportunity to thoroughly test its features before deciding on a purchase. This comprehensive array of functionalities positions it as an excellent option for developers working within the VoIP industry. Whether you are building solutions for call centers or compliance monitoring, this toolkit provides the necessary tools and resources to succeed.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$4,880/year
The annual license costs $4,880 for one service and server, with unlimited concurrent calls. The license includes technical support, updates and maintenance. A fully functional 30-day trial is available.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

ZCloud

Date Founded

2019

Company Location

United States

Company Website

zcloud.site

Company Facts

Organization Name

VaxSoft

Date Founded

2004

Company Location

Pakistan

Company Website

www.vaxvoip.com/sip-recording-sdk

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Not specified

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