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Ratings and Reviews 25 Ratings
What is OpenText ZENworks Service Desk?
Managing a service desk can be quite challenging, as it often involves dealing with numerous small frustrations while trying to address a constant influx of user requests. This might be the perfect moment to consider a transformation. ZENworks® Service Desk has the potential to convert your service desk into an oasis of tranquility and efficiency, delivering significant advantages for your organization. Although the service desk is typically regarded as a user support hub, the best practices outlined by the Information Technology Infrastructure Library (ITIL) indicate that its role should extend beyond that. The Service Desk system caters to incoming inquiries through calls, emails, and web forms, streamlining the resolution process. Additionally, technicians have multiple options to address issues, enhancing their responsiveness. Service desk personnel can engage with customers through text messaging or dedicated mobile applications, and they have the convenience of monitoring their workload directly from their smartphones, including access to emails and web forms. This level of integration not only improves communication but also fosters a more efficient workflow, ultimately benefiting both staff and users alike.
What is ServoDesk?
Discover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes.
- Handle multiple communication channels through a single interface.
- Access to tickets is controlled based on roles.
- Automatic ticket creation and acknowledgment via email integration.
- Comprehensive reporting tools paired with interactive dashboards.
- A customer portal tailored to specific roles.
- Easy-to-implement business rules and workflows to facilitate automation.
- APIs available for seamless integration with external software.
We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.
Integrations Supported
Microsoft 365
Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Integrations Supported
Microsoft 365
Active Directory
Dynamics 365 Commerce
Gmail
Microsoft Intune
Microsoft Teams
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
$20 per month
Pay as you go, or annual subscriptions, you choose.
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OpenText
Date Founded
1991
Company Location
Canada
Company Website
www.opentext.com/products/zenworks-service-desk
Company Facts
Organization Name
Simplisys Ltd
Date Founded
2006
Company Location
United Kingdom
Company Website
www.servodesk.com
Categories and Features
Service Desk
Not specified
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Vendor Management
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
Not specified
IT Asset Management
Asset Tracking
Audit Management
Configuration Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Preventive Maintenance
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal