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What is Zendesk Gather?
Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.
What is Commune?
Commune is an all-encompassing, AI-powered community platform tailored to create a personalized experience that enhances user growth and reduces customer attrition. It fosters significant customer interaction on a broad scale, providing interactive communication channels that facilitate connection between users and administrators. By integrating all essential features into one platform, Commune guarantees that vital data is readily available in one central location, enabling effective monitoring of customer interactions across different functionalities. Additionally, it offers smooth integration with existing CRM systems to improve data management practices. With an emphasis on data-driven enhancements, Commune delivers individualized experiences that are further supported by workflow capabilities. The platform also cultivates specific environments for users to engage with one another and provide mutual support, which is essential for community-building. Users can efficiently curate and update existing knowledge regarding their products and services while also coordinating webinars and related events. Moreover, Commune is equipped to send automated email and push notifications to keep users informed about newly published content, ensuring continuous engagement. By facilitating surveys and gathering user opinions, businesses can pinpoint potential avenues for growth and product improvements, thus maintaining a strong alignment with customer demands. This comprehensive approach not only enriches the community experience but also stimulates ongoing engagement and fosters innovation continuously, making it a vital tool for any business aiming to thrive in a competitive landscape.
Integrations Supported
Slack
Zapier
Campaign Monitor
Mailchimp
Microsoft Teams
Okta
Quaeris
Salesforce
Sunshine Conversations
Zendesk
Integrations Supported
Slack
Zapier
Campaign Monitor
Mailchimp
Microsoft Teams
Okta
Quaeris
Salesforce
Sunshine Conversations
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per agent per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zendesk
Date Founded
2007
Company Location
United States
Company Website
www.zendesk.com/gather/
Company Facts
Organization Name
Commune
Company Location
United States
Company Website
commune.us
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label