Ratings and Reviews 8,478 Ratings
Ratings and Reviews 106 Ratings
What is Zendesk?
Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
What is SysAid?
Plenty of AI tools advise. SysAid acts. Built on proven ITSM and powered by agentic AI, SysAid starts executing on day one, resolving tickets, fulfilling requests, running automations, and pushing changes with zero manual effort. Think of it as an AI workforce for IT, not a chat window. Every action follows rules your team controls, is fully logged, and is completely transparent, which makes SysAid the only ITSM platform that gives you autonomous AI without giving up oversight. Setup requires no code and no developers. One platform covers the full service lifecycle: incidents, requests, changes, problems, assets and CMDB, SLAs, and knowledge. Deployment takes weeks rather than months. Your technicians get out of the repeat-request loop and back to high-value projects. Users get immediate, conversational support instead of a queue. And you get clear, measurable proof of ROI to bring to the executive team.
Integrations Supported
BeyondTrust Cloud Privilege Broker
Chronicle SOAR
Help Desk Migration
Jira
Jira Work Management
LogMeIn Rescue
Microsoft Teams
NetWatch.ai
OneLogin
QuickBooks Online
Integrations Supported
BeyondTrust Cloud Privilege Broker
Chronicle SOAR
Help Desk Migration
Jira
Jira Work Management
LogMeIn Rescue
Microsoft Teams
NetWatch.ai
OneLogin
QuickBooks Online
API Availability
Has API
API Availability
Has API
Pricing Information
$25/agent/month
Free Trial Offered?
Pricing Information
We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Windows
Mac
On-Prem
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zendesk
Date Founded
2007
Company Location
United States
Company Website
www.zendesk.com
Company Facts
Organization Name
SysAid Technologies
Date Founded
2002
Company Location
Israel, Canada, Romania, United Kingdom
Company Website
www.sysaid.com
Categories and Features
Agentic AI
Not specified
AI Agents
Not specified
AI Call Center
Not specified
AI Customer Service
Not specified
AI Customer Support Agents
Not specified
AI IT Agents
Not specified
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Contact Center Knowledge Base
Not specified
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Support
Not specified
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Self-Service
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Employee Experience
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Request Management
Not specified
Categories and Features
AI IT Agents
Not specified
AI Service Management (AISM)
Not specified
AI Tools
Not specified
AI-Powered ITSM Tools
Not specified
Business Intelligence
Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Reporting / Analytics
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
IT Automation
Not specified
IT Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
IT Service
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Network Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Patch Management
Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Remote Access/Control
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Remote Control
SLA Management
Self Service Portal
Service Request Management
Not specified
Workload Automation
Alerts / Notifications
Dashboard
Data Analysis / Visualization