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What is Zest MSP?

Many PSA tools are often complex and laden with features that require expert configurations for effective use. In contrast, Zest was developed with the understanding that a PSA should be tailored to the precise requirements of MSP managers and technicians, allowing immediate usability post-installation. Unlike other platforms, Zest provides a ready-to-use experience right out of the box, removing the protracted setup process that can extend for months. This distinctive approach differentiates Zest, significantly boosting your MSP's capacity to attract and retain customers. By prioritizing streamlined workflows for technicians, Zest becomes the PSA solution that users genuinely enjoy. Maintaining client satisfaction is crucial for any MSP's success, and Zest guarantees visibility into the status of every account. Designed as a response to cumbersome MSP management systems, Zest eliminates the need for excessive customizations, lengthy configurations, and the cost of hiring additional staff, offering only the fundamental tools necessary. Through this simplification of management processes, Zest empowers your team to concentrate on what truly matters—providing outstanding service to clients while fostering long-term relationships. Furthermore, Zest's user-friendly interface ensures that even new team members can quickly adapt and contribute effectively.

What is Neo Agent?

Neo Agent is a sophisticated AI technician specifically designed for managed service providers, facilitating seamless collaboration with the internal team within the PSA framework. It adeptly assesses tickets, identifies analogous cases, leverages playbooks and documentation, carries out necessary tasks, and finalizes the workflow. Unlike conventional automation tools that depend on cumbersome rule sets or fragile scripts, Neo presents a novel automation strategy for MSPs that reflects the abilities of a human Level 1 technician. This groundbreaking tool not only expedites ticket resolution and refines PSA and RMM processes but also guarantees that all communications remain consistent with the company's branding. Neo is capable of evaluating incoming tickets, interacting with users, acting on behalf of the team, and overseeing workflows triggered by ongoing tasks such as ticket triage, dispatching, and routine manual functions. Furthermore, it integrates with a variety of systems, encompassing PSA platforms, RMM applications, documentation tools, marketplaces, Microsoft 365, and Azure, which allows it to streamline ticket management, synchronize client data, and boost operational efficiency. By enhancing communication and efficiency, Neo ultimately serves as an essential asset that significantly elevates the performance of service desks and fosters improved client satisfaction. This innovative approach not only transforms traditional methodologies but also paves the way for future advancements in managed service provider operations.

Media

Media

Integrations Supported

Hudu
IT Glue
NinjaOne
Addigy
Level
QuickBooks Online
Xero

Integrations Supported

Hudu
IT Glue
NinjaOne
ConnectWise Automate
Datto RMM
Ingram Micro Cloud
Microsoft Azure
Microsoft Entra ID
Microsoft Teams
N‑able N-sight RMM
OAuth
Pax8
ScalePad
ServiceNow
Sherweb
Slack

API Availability

API Availability

Has API

Pricing Information

$79 per month
Free Trial Offered?

Pricing Information

$1,300 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Zest MSP

Company Location

United States

Company Website

www.zestmsp.com

Company Facts

Organization Name

Neo Agent

Date Founded

2023

Company Location

United Kingdom

Company Website

www.neoagent.io

Categories and Features

MSP

Not specified

Categories and Features

AI Agents

Not specified

AI IT Agents

Not specified

MSP

Not specified

Popular Alternatives

Popular Alternatives

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