Top Zest MSP Alternatives

Site24x7 offers an integrated cloud monitoring solution designed to enhance IT operations and DevOps for organizations of all sizes. This platform assesses the actual experiences of users interacting with websites and applications on both desktop and mobile platforms. DevOps teams benefit from capabilities that allow them to oversee and diagnose issues in applications and servers, along with monitoring their network infrastructure, which encompasses both private and public cloud environments. The comprehensive end-user experience monitoring is facilitated from over 100 locations worldwide, utilizing a range of wireless carriers to ensure thorough coverage and insight into performance. By leveraging such extensive monitoring features, organizations can significantly improve their operational efficiency and user satisfaction.

Auvik Network Management offers a sophisticated software solution for network oversight that enables IT experts to gain comprehensive insight, automate processes, and manage their network infrastructure effectively. Organizations, regardless of their scale, rely on this cutting-edge platform to improve operational efficiency, bolster security measures, and enhance performance metrics. A key highlight of Auvik is its ability to provide real-time network mapping and discovery, which automatically creates interactive visual representations of your network’s layout. This feature simplifies the identification of devices, connections, and possible bottlenecks within the network. Such critical insights facilitate better planning and optimization of network architecture, ensuring peak efficiency and reliability. By leveraging Auvik’s capabilities, organizations can proactively address issues and adapt to changing network demands.

Initiate your backups and restores in under 15 minutes with Comet, a comprehensive and secure backup solution designed for both businesses and IT service providers. You have the flexibility to manage your backup settings and choose your storage location, whether it be local, Wasabi, AWS, Google Cloud Storage, Azure, Backblaze, or any other S3-compatible provider. Our platform serves companies in 120 countries and is available in 13 different languages. Experience the features of Comet Backup by signing up for a 30-day FREE trial today and see how it can streamline your data management processes!

Cynet provides Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) with a comprehensive, fully managed cybersecurity platform that integrates vital security features into a single, easily navigable solution. This consolidation not only streamlines the management of cybersecurity but also minimizes complexity and reduces expenses, thereby eliminating the necessity for engaging multiple vendors and managing various integrations. With its multi-layered approach to breach protection, Cynet ensures strong security across endpoints, networks, and SaaS/Cloud environments, effectively safeguarding against the constantly evolving landscape of cyber threats. The platform's sophisticated automation capabilities significantly improve incident response, allowing for rapid detection, prevention, and resolution of potential security issues. Additionally, Cynet’s dedicated CyOps team, backed by a 24/7 Security Operations Center (SOC), continually monitors client environments and provides expert advice to maintain optimal security. Collaborating with Cynet enables you to offer state-of-the-art, proactive cybersecurity services while enhancing your operational efficiency. Discover how Cynet can transform your security services and empower your clients to navigate the complexities of the digital landscape with confidence and resilience. By choosing Cynet, you position your organization at the forefront of cybersecurity innovation, ensuring that you remain competitive in a rapidly evolving market.

TruGrid SecureRDP provides secure access to Windows desktops and applications from virtually any location by utilizing a Desktop as a Service (DaaS) model that incorporates a Zero Trust approach without the need for firewall exposure. The key advantages of TruGrid SecureRDP include: - Elimination of Firewall Exposure & VPN Requirements: Facilitates remote access by preventing the need to open inbound firewall ports. - Zero Trust Access Control: Limits connections to users who have been pre-authenticated, significantly lowering the risk of ransomware attacks. - Cloud-Based Authentication: Reduces dependency on RDS gateways, SSL certificates, or external multi-factor authentication (MFA) tools. - Improved Performance: Leverages a fiber-optic network to reduce latency in connections. - Rapid Deployment & Multi-Tenant Functionality: Becomes fully functional in less than an hour with a user-friendly multi-tenant management console. - Built-In MFA & Azure Compatibility: Offers integrated MFA options in conjunction with Azure MFA and Active Directory support. - Wide Device Compatibility: Functions effortlessly across various platforms, including Windows, Mac, iOS, Android, and ChromeOS. - Continuous Support & Complimentary Setup: Provides 24/7 assistance along with free onboarding services, ensuring a smooth transition for users. Moreover, organizations can trust that this solution will adapt to their growing security needs seamlessly.

Guardz is an advanced cybersecurity solution driven by AI, designed to equip Managed Service Providers (MSPs) with the tools necessary to safeguard and insure small to medium-sized enterprises against cyber threats. This platform offers automated detection and response mechanisms that shield users, devices, cloud directories, and sensitive data from potential attacks. By streamlining cybersecurity management, it enables businesses to concentrate on their expansion without the burden of complicated security measures. Additionally, the pricing structure of Guardz is both scalable and economical, providing thorough protection for digital assets while promoting swift implementation and supporting business development. Moreover, its user-friendly interface ensures that even those without extensive technical knowledge can effectively manage their cybersecurity needs.

BDRSuite offers an affordable Backup and Disaster Recovery solution, meticulously crafted to meet the various data protection requirements of enterprises and service providers alike. The platform delivers comprehensive backup capabilities for a diverse range of IT workloads, encompassing virtual machines, servers, endpoints, SaaS applications, cloud VMs, NAS/File Shares, as well as databases and applications. With the added advantage of flexibility in backup storage locations, it features a centralized management console that streamlines the oversight of backup operations. By prioritizing data security and facilitating swift recovery in cases of data loss or ransomware incidents, BDRSuite enables organizations to ensure dependable data protection while preserving business continuity at an exceptionally competitive price point. This comprehensive solution not only protects critical information but also enhances operational resilience in today's dynamic digital landscape.

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

Addigy simplifies the process for IT administrators to manage and secure Apple devices remotely through its SaaS solution. It stands out as the sole multi-tenant platform for managing macOS, iOS, iPadOS, and tvOS devices across various clients and locations. Users can customize device configurations, patch systems, and maintain them according to their preferences. This not only promotes operational efficiency and saves time but also fortifies managed networks against cyber threats. Additionally, it prioritizes user privacy while allowing integration with preferred IT tools seamlessly. Administrators can easily inventory and monitor every device, regardless of its geographical location, and connect with them remotely at the click of a button. Policies can be applied and enforced to ensure continuous compliance, and new devices can be deployed in under five minutes. The platform offers a plethora of features, ensuring users receive comprehensive support for all their management needs. Furthermore, Addigy provides flexible month-to-month or annual pricing options without contracts, granting access to all features without any extra or hidden fees.

Network engineers streamline their workflows using the BackBox Automation Platform for Network Teams, which efficiently automates and audits labor-intensive manual processes. Featuring a collection of more than 3,000 ready-made automations and a user-friendly, script-free interface for creating additional ones, BackBox simplifies the initiation of your automation efforts. This platform serves as an intuitive point-and-click solution for managing backups of firewalls and network devices, performing OS updates and patching, conducting configuration compliance audits and remediation, overseeing network vulnerability management, and handling changes in network configurations, among other tasks. By leveraging BackBox, network teams can enhance their productivity and focus on strategic initiatives rather than repetitive tasks.

Managing performance for Microsoft Teams and Microsoft Office 365 requires a thorough understanding of user experiences and collaboration between IT departments and service providers, who often operate with varying tools and objectives. IT teams frequently face challenges when it comes to pinpointing and addressing issues related to voice quality and application performance. Conventional monitoring tools and feedback from users often fall short of providing a comprehensive view of the overall user experience. Martello Vantage DX™ offers IT teams an extensive end-to-end perspective on the user experience within Microsoft 365. This solution enables rapid detection and resolution of problems, preventing any adverse effects on user satisfaction. It also empowers teams to identify, alert, and forecast potential user experience challenges. By categorizing and prioritizing both IT and third-party issues that impact Microsoft Teams and Office 365, organizations can significantly enhance productivity and efficiency across their business operations. Ultimately, leveraging these insights ensures that Microsoft services operate at peak performance.

GoTo's LogMeIn Rescue is an effective and budget-friendly solution for remote support. This robust software enhances the efficiency of support teams and facilitates smooth assistance for users. It boasts essential functionalities like remote control, diagnostics, compatibility across multiple platforms, device configuration, video support, and various integrations and APIs. These features empower help agents and employees to maximize their productivity. Help desk technicians can address issues on inactive devices through tools like system information, scripting, and unattended access. Security remains a paramount concern with remote access software, and Rescue addresses this with HIPAA-compliant multi-factor authentication and advanced 256-bit AES encryption. Additionally, it includes features like permission-based security, single sign-on (SSO), IP login restrictions, and stringent password policies to safeguard your operations effectively. By prioritizing both functionality and security, Rescue offers a comprehensive solution for businesses seeking reliable remote support.

QUOTE WITH GREATER INTELLIGENCE, SPEED, AND PROFITABILITY An inaccurate quote has the potential to damage your credibility and the trust you've built over time. A misquoted price can jeopardize a deal. Safeguard your business interests. ServicePath is a versatile configure, price, and quote (CPQ) platform designed to simplify the quoting process. With ServicePath, you can quickly generate quotes that typically take hours and require input from various teams. This platform provides a comprehensive view of the most current cost factors and solution setups, significantly minimizing the chances of issuing an incorrect quote. Overall, ServicePath streamlines your business operations, making it more appealing for clients to engage with you. Additionally, it enhances collaboration among departments, ensuring a smoother quoting experience.

Zomentum is a specialized sales acceleration platform tailored specifically for IT partners, integrating pipeline management, proposal and quote generation, sales automation, and comprehensive reporting and analytics to facilitate seamless sales for managed service providers (MSPs). With Zomentum, users can produce documents 70% faster, boost deal values by up to 600%, and enhance conversion rates significantly. Currently, thousands of MSPs leverage Zomentum to enhance their revenue streams, shorten sales cycles, and streamline the purchasing experience. Our platform has helped customers generate nearly $100 million in total revenues. We are dedicated to cultivating a reliable network of IT partners, fundamentally transforming the IT procurement process for small and medium-sized enterprises globally, ultimately driving efficiency and growth in the sector.

Centricity is a robust platform that harnesses the power of AWS services to deliver its solutions. It focuses on three primary AWS offerings: Amazon Workspaces, Amazon AppStream, and Amazon Elemental/Media Services, alongside Amazon Connect. Through Centricity, users can access the functionalities of Amazon Web Services without requiring extensive technical expertise in complex cloud infrastructures. The platform simplifies these services for business professionals, enabling them to significantly enhance their operations without the need for a specialized engineering team to create and oversee advanced solutions. Built on the core services of Amazon Web Services, the Centricity framework empowers end users with cutting-edge technology. Moreover, the Orchestrator component automates crucial yet often overlooked manual tasks, improving operational efficiency. Its scheduling and workflow engine is essential for streamlining repetitive processes, which ultimately boosts productivity. This automation facilitates better time management and allows businesses to concentrate on more strategic initiatives rather than getting overwhelmed by routine responsibilities, thereby transforming the way work is conducted. As a result, companies can achieve their goals with greater agility and effectiveness.

LogicMonitor stands out as the premier SaaS-based observability platform, fully automated and designed for both enterprise IT and managed service providers. With a focus on cloud-first and hybrid solutions, it equips organizations and service providers with vital insights by offering extensive visibility into various aspects such as networks, cloud environments, applications, servers, and log data, all integrated into a single platform. This fosters enhanced collaboration and efficiency among IT and DevOps teams, while ensuring a secure and intelligently automated environment. By delivering comprehensive end-to-end observability for enterprise operations, LogicMonitor bridges the gap between developers and users, aligns customer experiences with cloud services, connects infrastructure with applications, and transforms business insights into immediate actions. This not only maximizes uptime and improves the user experience but also enables businesses to anticipate future challenges, empowering them to advance confidently and without hesitation. As the digital landscape evolves, maintaining such a robust observability framework becomes essential for sustained success.

Kaseya’s IT Complete is the pioneering platform designed exclusively for the diverse requirements of IT professionals who are striving to manage multiple responsibilities effectively. This comprehensive solution from a single provider consolidates all essential tools, facilitating improved efficiency while remaining cost-effective. With the implementation of automation, significant improvements in technician productivity can be realized by reducing the frequency of repetitive duties, resulting in more efficient workflows. In addition, these automated processes not only decrease the reliance on manual efforts but also bolster productivity and enhance security and data protection strategies, thereby refining IT management across the board. Consequently, IT teams can redirect their focus towards strategic goals rather than being overwhelmed by everyday tasks, ultimately fostering a more innovative and proactive work environment. This shift allows professionals to invest their time and resources into initiatives that drive organizational growth.

Elevate your corporate gifting approach by implementing a tailored storefront that streamlines the shopping journey for both your clients and your team. This setup enables users to effortlessly send anywhere from a single gift to hundreds in just moments, removing the hassle of lengthy forms, sales pitches, or cumbersome email threads. Conventional contact forms and prolonged timelines often hinder busy corporate gifters, but Zest’s intuitive design and cutting-edge features transform B2B gifting into a seamless experience akin to modern direct-to-consumer shopping. Whether clients need to quickly dispatch gifts or develop a thoughtful gifting strategy with your assistance, Zest provides the necessary tools to handle any gifting situation effectively. Your Zest-powered storefront manages self-service orders, allowing you to focus on building stronger relationships with your most valued clients. Unlike generic third-party platforms and obscure contact forms that can detract from your beloved DTC brand experience, Zest emphasizes your brand’s essence in every facet, from the visual appeal of the storefront to the follow-up communications after purchase, ensuring smooth B2B engagements. This strategy not only improves customer satisfaction but also reinforces your brand's dedication to delivering quality and exceptional service, fostering loyalty in an increasingly competitive market. Additionally, Zest's innovative approach adapts to evolving business needs, positioning your brand as a leader in thoughtful gifting solutions.

RMM Central serves as an integrated platform enabling Managed Service Providers (MSPs) to oversee various client networks through a single interface. By offering a comprehensive strategy that streamlines the management of client networks, RMM Central facilitates remote access and performance tracking. This all-encompassing method not only minimizes the required effort but also enhances overall investment returns. Furthermore, it empowers MSPs to deliver more efficient services to their clients, ultimately leading to improved customer satisfaction.

Cybersecurity as a Service specifically designed for Managed Service Providers (MSPs) addresses the intricate nature of cyber risks, which can often be difficult to express, challenging to identify, and expensive to manage. SKOUT simplifies the risk identification process, making cybersecurity solutions both attainable and budget-friendly, while enabling MSPs to deliver these services to their customers. Our platform is a cloud-based, real-time data analytics system focused on equipping small and medium-sized businesses (SMBs) with effective cybersecurity tools through their MSPs. Understanding that cyber threats are constant, the SKOUT Security Operations Center functions non-stop—24/7, every day of the year—to assist our MSP partners in protecting their clients. Clients can access a detailed overview of alerts and incidents through our Customer Security Dashboard, which enables the visualization of essential data. Additionally, SKOUT's flexible alerting system and support serve as an extension of your current team, working in harmony with your Network Operations Center (NOC), help desk, and technicians. With SKOUT, we unite various aspects of cybersecurity to form a unified strategy. By incorporating fully-managed security monitoring (SOC-as-a-Service), strong endpoint protection, and thorough email security, organizations can minimize unexpected expenses linked to setup and ongoing management. This method not only improves security but also simplifies operations for MSPs and their clients, providing a stronger defense against ever-changing cyber threats. Ultimately, SKOUT empowers MSPs to enhance their service offerings while ensuring comprehensive protection for their customer base.

OpManager MSP, developed by ManageEngine, is an all-encompassing tool designed for monitoring and managing networks on behalf of service providers, allowing them to oversee their clients' network devices efficiently. Featuring a user-friendly interface, it simplifies management tasks and alleviates the workload for IT teams. Additionally, it enhances the performance of client network devices through various optimization techniques. The tool offers network visualization features, ensuring that service providers have a unified view of numerous client networks. By automating routine maintenance tasks and troubleshooting processes, OpManager MSP helps conserve valuable resources while also providing insights into network performance. Furthermore, the recently introduced NCM Add-on empowers managed service providers (MSPs) to effectively handle network configurations, maintain compliance, and detect firmware vulnerabilities to bolster security. Overall, this solution streamlines the management of diverse client networks and their components, reducing the need for multiple disparate tools. Its comprehensive features make it an indispensable asset for service providers aiming to deliver high-quality network management services.

Software designed to enhance the experience for Managed Service Providers (MSPs) and IT teams is now available to significantly improve customer satisfaction, operational efficiency, security, and communication. By merging your professional services automation (PSA) or IT service management (ITSM) tools with features such as apps, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can tailor each application to meet the specific needs of individual clients, effectively enhancing customer satisfaction and net promoter scores (NPS). Clients value having their requirements addressed within a single, user-friendly platform. With ITSupportBot™, there is the potential to reduce support tickets by up to 10%, as our integrated 'Self-Service Bot' helps cut down on unnecessary inquiries while the 'Smart Engineer Bot' provides engineers with precise ticket information from the outset. This not only alleviates administrative tasks but also boosts job satisfaction among engineers. Additionally, by offering such customized solutions, you can establish a strong unique selling proposition that allows you to deliver outstanding experiences, surpass your competition, and secure more monthly recurring revenue (MRR) contracts. Ultimately, these tailored offerings not only enhance productivity but also contribute to building enduring client relationships that can lead to long-term success. The focus on customer-centric solutions is essential in today's fast-paced technological landscape.

Uncover a robust solution for managing endpoints, enhancing security, and gaining real-time insights with Endpoint Central MSP Cloud. This all-encompassing platform empowers you to improve operational efficiency while delivering outstanding service to your clients. Simplify the onboarding process by deploying agents that facilitate rapid administration of endpoints. Optimize patch management to ensure adherence to SLA requirements, thereby driving client satisfaction. Manage a wide variety of endpoints, such as laptops, desktops, and mobile devices, seamlessly. Implement stringent security measures, including geo-fencing and the capability to perform complete wipes, ensuring maximum safety. Protect client data privacy through meticulous data segregation and tailored technician logins for each customer. Furthermore, address issues on remote client endpoints swiftly to maintain an uninterrupted user experience. This holistic strategy not only enhances productivity but also cultivates stronger and more trusting client relationships, ensuring long-term success.

Startly presents an all-encompassing platform tailored for IT service management and professional services automation, specifically aimed at enhancing service delivery organizations. Unlike other solutions on the market, Startly transcends simplistic offerings while still being more accessible and manageable than some traditional options. Its modules are designed to be both adaptable and scalable, allowing them to operate autonomously or in harmony with one another, ensuring they continuously meet your changing needs each month. You only pay for what your team actually uses each month, granting you effective control over your budget and ensuring that you're only financing the resources you need at any specific time. Our cutting-edge help desk software is distinguished by its contemporary and intuitive design, crafted with meticulous care that rivals even grandma’s beloved apple pie. By adopting Startly, organizations can eradicate expensive inefficiencies and bottlenecks, leading to a significant enhancement in operational management practices. This transformation not only paves the way for increased productivity but also empowers your team to focus on delivering exceptional service. Ultimately, Startly serves as a strategic partner in driving your organization's growth and success.

Address the challenge of downtime without the hassle of outdated backup methods by choosing a service built on three decades of progress, all with no upfront costs, making the benefits of cloud economics available to every managed service provider. The Unitrends MSP Portal offers a holistic view of your entire backup system, enabling you to manage and monitor all components from a single interface. Who really has the luxury of dedicating their entire day to backup oversight? The Unitrends MSP Portal is specifically designed to help you swiftly resolve issues, allowing you to efficiently allocate your time and concentrate on what truly counts. With BackupIQTM, artificial intelligence brings attention to the most pressing concerns, ensuring that your team is consistently focused on the tasks that matter most. Furthermore, you can easily create and distribute visually engaging reports on a weekly, monthly, or quarterly basis, reassuring your clients that they benefit from a dedicated team and advanced technology working diligently to maintain their operations smoothly. This streamlined strategy not only boosts operational efficiency but also fortifies the relationship of trust between you and your clients, ultimately leading to greater satisfaction and loyalty. By embracing such innovative solutions, you position your service as a leader in reliability and customer care.

The Kaseya Business Management Solution (BMS) is recognized as the most all-encompassing tool tailored for Managed Service Providers (MSPs). It effectively addresses the critical backend requirements of MSPs, allowing them to focus more on marketing and service delivery instead of getting entangled in non-revenue-generating tasks. This powerful platform includes an array of features such as project management, expense and time tracking, financial oversight, billing processes, inventory management, service desk operations, and customer relationship management (CRM). Through the platform, users can easily create, manage, and resolve service requests and support tickets. Utilizing Kaseya BMS, organizations can reduce the number of service tickets submitted and accelerate the resolution of IT problems. Costing approximately one-third of what competitors charge, it helps businesses cut down on time spent on billing and time management, creating additional growth opportunities—leading to a 40% improvement in ticket resolution speed when used in conjunction with VSA. Technicians are able to work efficiently and collaboratively across multiple tools, accessing crucial information where and when they need it, which ultimately boosts productivity and enhances service quality. This holistic strategy not only simplifies operations but also empowers MSPs to deliver outstanding service to their clients, thus improving client satisfaction and retention rates.

Automox operates in the cloud and is accessible worldwide. It streamlines the management of operating system and third-party patches, security settings, and custom scripts for both Windows and Mac systems through a unified interface. This enables IT and security operations teams to swiftly establish control and enhance visibility across virtual, on-premises, and remote endpoints, all while avoiding the need for costly infrastructure deployments. By simplifying these processes, Automox ensures that organizations can maintain robust security and compliance efficiently.

Simplify the management of your IT infrastructure with automated software that ensures all aspects remain well-organized. Our network documentation solution, XIA Configuration, enables you to effectively record your IT assets and generate reports covering a wide array of systems, including Windows, Active Directory, Exchange, Hyper-V, Azure, VMware, Citrix, and more. This integrated web platform allows for seamless auditing of various system configurations. You can easily track changes and identify potential security risks, turning what once took days of laborious manual documentation into a quick, automated process that can be completed in seconds. By automatically discovering your servers and documenting their settings, you can significantly improve your troubleshooting and disaster recovery strategies. With capabilities such as version control and change tracking, detecting unusual behavior and misconfigurations becomes much easier. Additionally, you can ensure that your IT operations align with organizational policies, adhere to Microsoft best practices, and comply with security standards. XIA Configuration also allows you to create documentation that not only maintains accuracy and compliance but also aligns with your brand identity. This approach streamlines workflows, saves valuable time, and ultimately strengthens the integrity of your IT management. By adopting this tool, you can foster a more proactive and efficient IT environment.

Boost your sales and optimize your expenses while setting your MSP apart from the competition. By leveraging ID Agent, your MSP can stand out through its provision of immediate dark-web search results that instill a sense of urgency among clients. Additionally, ID Agent offers a wealth of resources and coaching tailored for sales and marketing, promising profitability within just 30 days. Many of your clients primarily worry about their network passwords being compromised, often overlooking the risks associated with their usernames and passwords being exposed on external sites and applications. With a team that includes three former CEOs of MSPs, ID Agent is well-equipped to deliver impactful cybersecurity threat intelligence to Managed Service Providers globally. Our hands-on experience allows us to understand the unique challenges you encounter and equip you with effective strategies for overcoming them. Embracing ID Agent not only enhances your service offerings but also positions your MSP as a proactive guardian of client security.

ManageEngine Mobile Device Manager Plus MSP equips IT administrators with an effective way to manage various devices within their clients' businesses, including smartphones, tablets, laptops, and desktops. This user-friendly platform simplifies the management process by providing efficient configurations that support centralized deployment, monitoring, and security management for both company-owned and personal devices under a Bring Your Own Device (BYOD) policy. Organizations can choose to deploy the application either on-site or via a cloud-based service, granting them the flexibility to meet their specific needs. By incorporating over-the-air (OTA) technology, Mobile Device Manager Plus MSP significantly streamlines the enrollment and continuous management processes. Administrators are able to schedule regular scans that identify potential security threats, such as jailbroken devices or unauthorized changes. Additionally, the Profile Management feature allows for a clear distinction between personal and corporate devices, which enables IT departments to enforce specific restrictions and security measures tailored to each device category. This approach not only fortifies the security infrastructure but also addresses the varied requirements of a modern workforce, ensuring that both employee productivity and data protection are prioritized effectively.

Highlight enables you to demonstrate your value while focusing on insights that nurture authentic relationships. By providing meaningful information, you can build robust connections, as customers wish to see you as a dependable partner. This platform guarantees that communication is filled with valuable details and encourages openness, addressing the requirements of both you and your clients. By improving how customers engage with you and their own contacts, you offer timely insights that create a distinctive experience, prioritizing outcomes rather than simple transactions. By adding value at every phase of the engagement journey, you amplify the importance of your service. Staying visible to customers allows you to create memorable experiences and measurable results that propel growth. Specifically designed for the success of service providers, Highlight promotes trust and transparency through efficient communication and insights. With tailored interfaces for sales teams, service managers, and clients, everyone can access vital information necessary for informed decision-making, ensuring a smooth collaborative experience for all involved. This interconnected strategy not only boosts customer satisfaction but also significantly improves overall business performance. Ultimately, Highlight positions you to thrive in a competitive landscape, fostering a culture of collaboration and mutual success.

Datto Endpoint backup is specifically crafted to safeguard the Windows servers, virtual machines, cloud instances, desktops, and laptops of MSPs' clients from potential downtime and data loss. This solution is not only designed to enhance the profit margins of MSPs but also facilitates rapid recovery of systems and data in the face of cyber threats or operational interruptions. It is vital for MSPs and their clients to have an affordable backup solution for every Windows endpoint, as safeguarding data is crucial for any organization. With this backup system, users can protect all Windows operating systems located in primary data centers, remote locations, virtual machines, various cloud environments, and for remote workers or office settings alike. For years, Datto envisioned a reality where data loss and downtime were eradicated, transforming backup from a luxury into an essential service. By utilizing Datto Endpoint backup, MSPs can deliver dependable and budget-friendly solutions for Windows endpoints, ensuring both profitability for their businesses and cost-effectiveness for their clients. This innovative approach helps foster a more resilient infrastructure for organizations navigating today's digital challenges.

In the IT industry, maximizing revenue while providing outstanding services is crucial, yet many help desk solutions can impede profitability by burdening engineers with excessive, non-essential tasks. N-able MSP Manager™ breaks this cycle, enabling you to concentrate on what truly matters and avoiding distractions from trivial details. This innovative software not only helps you deliver value that fosters client loyalty but also consolidates all customer information into one comprehensive IT service management platform. With a customizable customer portal that aligns with your brand, you can enhance client convenience. Performance tracking becomes easier with user-friendly dashboards and reports, while the MSP Manager mobile app allows for efficient on-site issue resolution. Operations are streamlined through quick scheduling options, and essential information can be captured via a straightforward ticketing process, allowing you to return to core tasks without delay. It's important to note that every moment an engineer spends on non-billable activities increases operational costs, which can significantly impact your financial performance over time. By refining your workflow with MSP Manager, you stand to recover those valuable hours and boost your profitability. Ultimately, the right tools can profoundly enhance both your business efficiency and client satisfaction, leading to sustainable growth in the long run. As you implement these solutions, you'll likely see a marked improvement in your team's productivity and overall client relationships.

DeskDay CSA is an innovative cloud-based professional services automation (PSA) tool designed to enhance the capabilities of managed service providers (MSPs) by offering a contemporary, user-friendly solution that prioritizes customer satisfaction, team morale, and profitability. By integrating essential functions such as the service desk, billing, reporting, timesheets, quality assurance, and announcements into a single platform, DeskDay streamlines MSP operations effectively. Additionally, it features an integrated multi-channel support system called IT-Connect, which provides seamless assistance to end users. This comprehensive approach allows MSPs to access real-time insights on service delivery, customer happiness, and technical management, ensuring they can adapt swiftly to changing needs. Ultimately, DeskDay empowers MSPs to maintain a competitive edge while fostering a supportive environment for both customers and employees.

Igiko Management Tools is an online application that facilitates the remote management and monitoring of both physical and virtual machines, operating within a security framework that is based on user permissions. Equipped with an integrated remote gateway, Igiko enables users to connect seamlessly to their computers and virtual machines. The web console utilizes HTML5 RDP control, allowing users to access remote desktops through any standard web browser. Distinct from many remote monitoring and management (RMM) solutions, the Igiko application functions as an agentless service. It requires installation on only a single machine to grant remote access, monitoring, and management capabilities to all local computers and virtual machines. The configuration and global access of the application is streamlined thanks to its built-in web server and tunnel-provider clients, which come with a dedicated DNS address hosted on the Igiko server. This makes Igiko particularly well-suited for small and medium-sized enterprises, hosting providers, software development and engineering companies, as well as home users and those operating virtual labs, ensuring a versatile solution for a variety of needs.

Accelo is a favored choice for professional service firms worldwide seeking to enhance the profitability of their client work management. This cloud-based solution efficiently oversees every stage of client engagement, from initial prospecting to final payment processing, while also overseeing tickets, retainers, and timesheets. With a strong focus on optimizing both time and financial resources, the platform provides a comprehensive overview of current business metrics and financial outcomes. All client interactions, activities, and tasks are aggregated into one user-friendly interface, enabling users to monitor progress without needing to request updates. By enhancing operational efficiency and simplifying workflows, Accelo fosters better coordination among teams and leadership, ultimately improving visibility throughout the organization. This streamlined approach empowers professionals to prioritize their most critical tasks, allowing leaders to effectively manage the business. By leveraging automation, managers can ensure that projects are completed on schedule and adhere to budgetary constraints, leading to improved client satisfaction and business success.

Discover automation solutions customized for Managed Service Providers (MSPs) through Rewst, a Robotic Process Automation (RPA) platform that integrates effortlessly with your existing tools, eliminating the need for coding or agents. Its intuitive visual canvases empower you to construct flows that connect various tools, boosting efficiency while minimizing the necessity for extra staff. As a structured MSP, you probably have well-defined IT processes and documentation, yet you might feel ensnared in a loop of monotonous manual monitoring. Instead of spending countless hours overseeing these tasks, allow Rewst to manage and automate them on your behalf. The Robotic Operations Center (ROC) is available to assist you in crafting tailored workflows and addressing any obstacles you may encounter throughout your automation process. Whether you need help with platform usage, feature integration, or initiating your workflows, the ROC is dedicated to supporting you in achieving your automation objectives. Each subscription comes with ROC assistance, ensuring that your automation is efficient and seamlessly interconnected, allowing you to concentrate on higher-level strategic initiatives. With Rewst, you can finally reclaim valuable time and enhance your operational effectiveness to unprecedented levels, paving the way for innovative growth and success.

Streamline your cybersecurity costs and simplify the complexities of security delivery with StratoZen. Managed service providers require superior cybersecurity solutions to guarantee the safety of their clients. With ConnectWise’s partnership, StratoZen offers co-managed SIEM solutions and SOC-as-a-Service that effortlessly integrate into your current security systems, ensuring continuous monitoring of your infrastructure. Tailored specifically for service providers, StratoZen provides outstanding flexibility and precise accuracy, enabling you to significantly enhance your security protocols. Discover the benefits of a completely cloud-based SIEM-as-a-service solution that removes the usual complexity and financial strain associated with traditional systems. Given that SIEM systems can be quite complicated, a co-managed approach alleviates the burdensome tasks, ensuring you receive both exceptional value and solid security. Furthermore, StratoZen's customizable SOC options enable you to bypass the hurdles of establishing and operating an internal Security Operations Center. By adopting StratoZen, you can concentrate on expanding your business while maintaining a strong defense for your clients, ultimately leading to improved client trust and satisfaction.

Leverage ContraForce to optimize investigation processes across diverse tenants, automate the handling of security incidents, and deliver exceptional managed security services. Attain cost efficiency through scalable pricing models while maintaining high performance customized to your operational needs. By enhancing the speed and scope of your existing Microsoft security infrastructure with robust workflows and integrated security engineering tools, you can take full advantage of advanced multi-tenancy features. Experience the benefits of automated responses that adapt to your business's context, ensuring comprehensive protection for your clients from endpoints to the cloud, all achieved without the complexities of scripting, agents, or coding. Manage multiple Microsoft Defender and Sentinel customer accounts, along with incidents and cases from other XDR, SIEM, and ticketing platforms, from a centralized location. Enjoy a streamlined investigation hub where all security alerts and data can be accessed in one cohesive platform. With ContraForce, you can effectively conduct threat detection, investigations, and response workflows within a unified framework, significantly improving the efficiency and effectiveness of your security operations while keeping pace with evolving threats. This consolidated approach not only enhances response times but also fortifies the overall security posture of your organization.

An integrated digital experience management solution that works with Prisma SAE, along with GlobalProtect and Prisma Access, enables the enhancement of user experiences without the necessity for extra software or hardware installations. IT teams are required to swiftly detect and address issues in the entire service delivery chain, catering to both remote and office-based employees. By utilizing ADEM, which is part of the SASE framework, you can easily uncover answers to any performance-related inquiries for any user. This tool provides extensive insights into user experiences, allowing you to identify critical incidents and their underlying causes effectively. With comprehensive visibility, you can oversee user experiences by correlating performance metrics across all networks and endpoints, ensuring that any potential problems are swiftly addressed to maintain optimal functionality. Furthermore, this approach fosters a proactive stance in managing digital experiences, ultimately enhancing overall productivity and satisfaction among users.

We offer managed service providers (MSPs) essential tools for privileged access management, focusing on safeguarding customer admin accounts and securing their clients' identities. CyberQP is confident that MSPs represent the ideal solution for addressing cybersecurity challenges faced by small and medium-sized businesses. We place great importance on our collaboration with MSPs. Our system allows for the creation of accounts and passwords on-demand for technicians, employing zero-standing privilege and enhanced security features. Furthermore, we facilitate task automation, enabling the management of both admin and service accounts across various environments. Our process ensures that helpdesk identity verification occurs in under 30 seconds, effectively shielding organizations from both internal and external threats. MSP technicians have the capability to oversee and control who receives privileged access and during which timeframes. Discovering admin accounts and privileged access can be a challenging task for MSPs within their client networks; however, our automation simplifies this process significantly. By streamlining these operations, we empower MSPs to enhance their cybersecurity offerings and better protect their customers.

Using employee benefits software should be an effortless and intuitive process. This encompasses everything from quick setup and easy management to comprehensive reporting for HR teams, along with user-friendly access, simple benefits choices, and transparent information for employees. The Zest platform for employee benefits commits to improving employee involvement with their benefits, available at all times and from any location. Additionally, its powerful automation reduces administrative tasks, provides complete visibility, and lowers costs significantly. Zest strives to enhance your employee benefits program in four key areas: boosting engagement, controlling expenses, streamlining processes, and reducing risks. With the simplicity of integrating cutting-edge employee benefits technology, there is genuinely no justification for postponing the transformation of your benefits management strategy. By adopting this contemporary solution, organizations can cultivate a more engaged and well-informed workforce, ultimately leading to improved employee satisfaction and retention. Embracing these advancements not only benefits employees but also strengthens the overall organizational culture.

ELEVATE YOUR MSP WITH SyncMonkey. So, what exactly is SyncMonkey? It is a versatile, secure, and intuitive documentation management platform created by experts in the field. The main goal of SyncMonkey is to simplify the everyday operations of your MSP. SITES & COMPANY DETAILS. This section acts as a comprehensive hub for all client locations, equipping technicians with vital information such as contact numbers, primary contacts, physical addresses, and websites. Improve your MSP Clients' experience with the Client Portal. This feature allows clients to access and manage their credentials and documents independently, while also granting administrative contacts the ability to view all employee credentials and update payment information and invoices seamlessly. Notifications. SyncMonkey actively tracks all your software license agreements, employee birthdays, domains, and other important items, sending reminders as deadlines approach. This capability not only helps maintain organization within your company but also ensures that you stay on top of critical deadlines, ultimately leading to a more efficient workflow and enhanced client satisfaction. By utilizing SyncMonkey, your MSP can achieve a higher level of operational excellence.

Eliminate the sharing of credentials, establish strong administrative permissions, enhance comprehensive login security for your clients, and meet insurance and compliance requirements with Evo Security. EPIC signifies a groundbreaking evolution for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), Network Operations Centers (NOCs), and Security Operations Centers (SOCs) looking to reduce the dangers associated with credential sharing while guaranteeing secure logins across endpoints, network devices, and web applications in a cohesive manner. A vital yet frequently neglected element of managed services is the requirement for MSP administrators to internally exchange customer passwords and multi-factor authentication (MFA) codes. Although Password Managers and various Password Rotation tools offer a degree of convenience and improvement, they ultimately sustain the same security issues. As cybercriminals increasingly target MSPs and regulatory pressures demand improved solutions, this undesirable practice has reached its breaking point. The Evo Privileged Access Manager facilitates effortless access management in situations where technicians and administrators must engage with the Evo platform, whether in a fully managed or co-managed customer setting. This adaptability guarantees that security protocols are upheld while still allowing for the necessary access to maintain operational efficiency. Ultimately, adopting such robust measures not only protects sensitive information but also enhances trust between service providers and their clients.

Azure Lighthouse facilitates effective management across various clients, empowering partners to elevate their service capabilities through enhanced automation and optimized workflows. These features can be consistently utilized across a range of marketplace solutions, Azure services, APIs, and licensing structures. Utilizing tools for cross-customer management helps to reduce manual tasks and allows for scalable customer supervision. Acquire in-depth insights into client environments directly from your dashboard, which improves operational understanding. Additionally, streamline processes like onboarding and engagement to enhance efficiency. Clients enjoy a consolidated control interface that enables them to monitor and collaborate with different partners while maintaining precise access controls. This strategy not only simplifies management but also builds trust through transparency and accountability in operations. By emphasizing these aspects, organizations can greatly enhance customer satisfaction and promote long-term loyalty, leading to a more robust partnership ecosystem. Ultimately, the integration of these practices can position businesses for sustained growth and success in a competitive landscape.

Boundless offers flexible and scalable pricing models that are specifically designed to meet the unique needs of your enterprise, considering the number of networks and services you require. It facilitates the automation of deploying, migrating, and configuring large-scale Cisco Meraki infrastructures, which significantly boosts the overall efficiency of network management. With the ability to collect logs that capture activities across all network infrastructures and connected devices, troubleshooting becomes a much quicker process. The platform also streamlines the configuration and monitoring of public WiFi networks at multiple locations, while enabling the creation of attractive captive portals that feature various sign-on methods. This ensures that users enjoy a more secure guest WiFi experience. Moreover, you can roll out thousands of networks in just a few minutes using a CSV file and make bulk configuration changes effortlessly, allowing you to replicate your configuration standards when creating or migrating organizations. Additionally, advanced filtering options are available to facilitate faster research on client devices, giving you improved control over access levels for your organizations and fostering a more secure and customized network environment. In essence, Boundless equips businesses with the tools necessary for effectively enhancing their network management strategies, making it a vital asset in today’s fast-paced digital landscape.

As your organization expands, the challenge of overseeing a diverse array of servers, desktops, and laptops can escalate significantly. OptiTune stands out as a cutting-edge solution tailored to streamline IT management for organizations of all sizes. This powerful tool enables you to manage every computer within your network effectively. It not only helps in detecting malware threats but also facilitates updates, installs the latest Microsoft™ Office versions, and pinpoints computers that may be experiencing performance issues. With OptiTune, you gain access to a comprehensive suite of features designed to enhance your IT management capabilities, ensuring that your organization's technology remains efficient and secure.

Managed Service Providers (MSPs) often find themselves needing to acquire various solutions to achieve comprehensive access governance. To address this pressing issue, we have integrated all essential modules into a singular, cohesive solution that tackles the most significant hurdles encountered by managed IT service providers. This approach not only enables MSPs to create ongoing revenue streams but also allows for the implementation of strong access controls. Through Just-In-Time (JIT) remote access, both employees and third-party vendors can be granted necessary permissions, while all activities are meticulously tracked and recorded for enhanced oversight. Moreover, minimizing the attack surface is crucial in mitigating both external and internal threats. By automating the provisioning of privileged access, the burden on helpdesk teams is alleviated, leading to less downtime. In addition, the establishment of efficient privileged-access workflows can significantly boost overall operational productivity. Ultimately, this unified solution empowers MSPs to enhance security while streamlining their processes effectively.

Kaseya's Quote Manager is set to transform your sales process into a more efficient and effective operation. By simplifying quoting and procurement, it aims to significantly enhance revenue generation. This innovative tool provides you with a strategic edge in the competitive sales landscape. With our user-friendly cloud platform, every team member can effortlessly create quotes and close sales, leading to greater success for Managed Service Providers (MSPs). The drag-and-drop editor allows for quick and easy quote creation, resulting in well-designed and branded documents. MSPs can save valuable time, bypassing the lengthy 20-minute process typically involved. Transitioning to modern electronic quotes will not only improve efficiency but also minimize the need for revisions and expedite the sales cycle. Say goodbye to the cumbersome and slow process of hardware acquisition; our automation streamlines the workflow, reducing rework and enhancing overall productivity. By adopting this forward-thinking solution, businesses can eliminate tedious manual tasks and significantly boost their operational efficiency. Embrace the future of quoting with Kaseya and watch your sales soar.

Assessing, reducing, and monitoring the cyber threat posed by employees can be revolutionized through an innovative strategy called automated Human Risk Management (HRM), which focuses on user-centered security. By identifying specific gaps in individual users' security knowledge, tailored training initiatives can be developed to effectively target their weaknesses. The seamless integration into a fully cloud-based system, along with a straightforward onboarding process, makes it incredibly easy for users to start utilizing usecure. As your organization grows, our offerings evolve in tandem, with a partner program that places your goals above our own, emphasizing a cooperative and MSP-friendly approach to foster successful outcomes from the very beginning. This collaborative spirit is the foundation of our partnership. Eliminate the frustrations of slow service agreements, tedious email exchanges, and ineffective live chat support; usecure guarantees swift assistance that focuses on delivering timely solutions rather than just superficial responses, reinforcing our dedication to enhancing your team's security position consistently. Such a proactive strategy not only fortifies defenses but also cultivates a culture of continuous improvement in security awareness within your organization.