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What is Ziksta?

Ziksta is a restaurant feedback intelligence platform that helps multi-location restaurant brands transform customer feedback into clear operational insights. Restaurants receive signals from customers every day through Google Reviews and in-store feedback, but these signals often remain scattered and difficult to interpret at scale. Ziksta centralizes these signals and analyzes them using artificial intelligence, sentiment detection, and Net Promoter Score (NPS) tracking to reveal how each outlet is performing. The platform provides early visibility into operational issues such as slow service, inconsistent food quality, cleanliness problems, or staff behavior concerns. By identifying these issues before they significantly impact public ratings, restaurant brands can intervene early and protect their reputation. Ziksta delivers outlet-level performance insights rather than only showing brand-wide averages, allowing management teams to see which specific locations require attention. The platform also highlights trends over time, helping operators understand whether customer sentiment is improving or declining. Instead of presenting large volumes of raw review data, Ziksta converts feedback into structured signals and prioritized action plans that restaurant teams can execute immediately. Each outlet receives a clear monthly focus and operational recommendations based on real guest feedback. This approach reduces manual review of thousands of customer comments while ensuring that operational decisions remain data-driven. By providing a shared intelligence dashboard for leadership, operations teams, and outlet managers, Ziksta aligns the entire organization around improving guest experience. The result is stronger brand consistency, higher customer satisfaction, and better protection against reputation damage across large restaurant networks.

What is 1Channel Outlet & Store Management?

Outlet & Store Management is a cloud-based software solution tailored for businesses managing extensive networks of stores and outlets. It boasts a centralized store master that consolidates vital information such as outlet codes, names, addresses, and customizable attributes, allowing users to create individual records or import them in bulk from Excel spreadsheets. Companies can classify stores by size, type, or business potential, allocate outlets to specific regions, and assign stores to field representatives as their coverage needs change. The mobile application empowers field agents to access their assigned locations and collect visit and execution data offline, ensuring they remain productive even in areas with poor connectivity. Managers can assess coverage against planned visits, monitor store performance through insightful dashboards, and produce detailed reports concerning store analytics and mapping. This software is particularly beneficial for FMCG and CPG industries, consumer durable brands, retail chains, pharmaceutical networks, food and beverage companies, and automotive aftermarket businesses that require coordinated management of field teams across diverse outlets. Moreover, the system significantly boosts operational efficiency by simplifying data collection processes and ensuring robust oversight of field team activities. By enhancing communication and data accuracy, it fosters a more effective retail management environment.

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$50

Pricing Information

Plans are available with month-to-month billing or an annual commitment. Pricing varies by store count, user base, selected modules, and deployment scale. Cloud hosting, mobile apps, training, and support are included in every plan.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Ziksta

Date Founded

2025

Company Location

Finland

Company Website

www.ziksta.com

Company Facts

Organization Name

1Channel

Company Location

India

Company Website

www.1channel.co

Categories and Features

Categories and Features

Retail Execution

Not specified

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