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What is Zinergy?
Zinergy emerges as a leading web-based service desk platform aimed at improving customer support and help desk functionalities. Featuring an easy setup and a user-friendly design, Zinergy enables smooth integration with various business tools, promoting effective task management. This software not only streamlines service desk operations but also consolidates multiple support solutions into a single comprehensive package, ensuring both ease of use and efficiency. By offering real-time insights into business activities, Zinergy accelerates decision-making processes, leading to enhanced performance across the board. Its dashboard incorporates intuitive charting, providing an immediate visual representation of essential metrics for quick assessments. In addition, Zinergy improves communication and reporting capabilities, granting the necessary adaptability to meet the specific needs of your organization. Ultimately, Zinergy empowers teams with the essential tools to significantly enhance their customer support experience, creating a more productive and satisfying environment for both staff and customers alike.
What is Total Support HelpDesk?
Total Support HelpDesk provides an intuitive SERVER|CLIENT solution that is both effective and easy to use. It functions autonomously with an integrated CRM, but it also has the capability to link effortlessly with external contact management systems such as Act!, Microsoft SQL Contacts, Oracle, and Sybase ASE as a HelpDesk Add-on. Users have the flexibility to host their database on a local network or a Cloud Server, allowing access from any device at any time. This all-in-one tool is perfect for businesses or organizations that need to track client interactions, whether through phone calls or emails, from the moment of contact until the issue is resolved. Total Support HelpDesk features integrated workflow tools that assure clients their inquiries are treated as top priority, striving for quick resolutions. With adjustable priorities and a strong escalation process, you can guarantee that every request is acknowledged and addressed, which offers reassurance to both your staff and clients. Additionally, its adaptable deployment methods cater to businesses of various sizes, ultimately boosting productivity and improving customer satisfaction. Overall, the system's design fosters a seamless communication experience that enhances operational efficiency.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$195 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zinergy
Company Location
United States
Company Website
www.zinergy.com
Company Facts
Organization Name
Resource Dynamics
Date Founded
1994
Company Location
United States
Company Website
www.resource-dynamics.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management