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What is Znuny?
Ticketing typically requires handling diverse types of information. A ticket may encompass anything from simple questions to sensitive employee data. Znuny has established a thorough framework of rights and responsibilities that dictates access to various sections. As the hub for customer interactions, Znuny employs multiple entities for engagement. It facilitates the connection between business processes and tickets, allowing for the design of business processes within Znuny itself before they are executed in tickets. Additionally, customers have the ability to utilize this knowledge base via the self-service portal, enhancing their overall experience and access to information. This integration not only streamlines communication but also improves efficiency in addressing queries and issues.
What is Awesome Support?
Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.
Integrations Supported
Groundhogg
WordPress
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Version
Free Trial Offered?
Pricing Information
$149 per year
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Znuny
Date Founded
2012
Company Location
Germany
Company Website
www.znuny.org/en
Company Facts
Organization Name
Structured Markets Group
Company Location
Canada
Company Website
getawesomesupport.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management