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What is Zo?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Assindo?

Assindo is a cutting-edge AI assistant designed to optimize the management of your phone calls, allowing you to focus on what matters most. It proficiently handles incoming calls, starts crucial conversations on your behalf, and automates various tasks, including appointment scheduling and customer service interactions. Assindo skillfully maneuvers through phone menus, manages waiting times, screens calls, and records messages when you are unavailable. In addition, it identifies key information from incoming calls, converts those insights into actionable tasks, and tracks the status of completed tasks to ensure maximum efficiency. With seven unique AI assistant personalities to choose from, including the determined Elena and the efficiency-driven Liam, Assindo tailors its services to fit your personal preferences. You can easily communicate with your AI assistant to provide updates, issue new commands, or receive detailed real-time reports on your ongoing tasks, resulting in more effective collaboration and productivity. This tailored approach not only enriches your overall experience but also empowers you to manage your time with greater effectiveness and ease. Overall, Assindo transforms the way you handle phone communications, making it a vital tool for anyone seeking to enhance their organizational skills.

Media

Media

Integrations Supported

Google Cloud Platform

Integrations Supported

Google Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$0.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zo

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Assindo

Company Location

United States

Company Website

www.assindo.com

Categories and Features

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