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What is Zo?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Regal?

Our innovative outbound phone and SMS sales platform is crafted to foster more dynamic interactions, allowing you to significantly boost your growth targets. The key to enhancing conversion rates is rooted in nurturing these interactions, which develop relationships that not only enrich customer experiences but also stimulate sales and bolster retention. It's crucial to prioritize your customers, as neglecting their needs could drive them towards competitors. Through the utilization of branded, event-driven phone sales, our clients can achieve a distinct advantage that accelerates their success. With remarkable engagement rates, you can start generating higher revenue almost immediately. Our platform features three times the response rates compared to typical calls and delivers better engagement than various other marketing methods. Take advantage of our user-friendly drag-and-drop journey builder to effortlessly create event-driven outreach via calls and texts, compatible with any CRM, CDP, or customer service tool you utilize. By being present at the right moment with the right message, your customers will recognize your commitment to their needs. You can oversee both calls and texts through a single interface, which includes a unified conversation history and detailed customer profiles, significantly improving your connection capabilities. This efficient strategy not only streamlines your outreach efforts but also guarantees that your communication approaches are consistently in tune with your customers' expectations, ultimately leading to a more satisfying interaction. As a result, your ability to adapt and respond to customer feedback will create a cycle of continuous improvement in your sales process.

Media

Media

Integrations Supported

Braze
Calendly
Customer.io
Google Cloud Platform
Google Tag Manager
HubSpot CMS Hub
Iterable
Klaviyo
Kustomer
SIMON
Salesforce
Segment
Slack
Zapier
Zendesk
mParticle

Integrations Supported

Braze
Calendly
Customer.io
Google Cloud Platform
Google Tag Manager
HubSpot CMS Hub
Iterable
Klaviyo
Kustomer
SIMON
Salesforce
Segment
Slack
Zapier
Zendesk
mParticle

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zo

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Regal

Company Location

United States

Company Website

www.regal.ai/

Categories and Features

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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