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What is Zoey?

Zoey empowers wholesale and B2B companies to effortlessly place orders online from any device at any time and from virtually anywhere. With a dedicated mobile application, users can conveniently capture orders, generate sales quotes, and access product and pricing details on the go. This enables your buyers to utilize a self-service portal for seamless online ordering. For sellers, Zoey offers an array of features such as generating quotes, organizing customer groups, and implementing access restrictions. Additionally, users can benefit from quick order functionalities, support for multiple themes, and the robust mobile app. Buyer tools are designed for self-service and include options to check order status, maintain account information, reorder previous purchases, and track orders. Zoey comprises three essential components: Zoey Web provides customers with a self-service ordering experience through a public website or an internal order portal, while Zoey App equips sales personnel with the tools needed to sell both online and in-person. Lastly, Zoey Admin serves as a web-based backend platform that facilitates the management of orders, products, customers, and other critical information, ensuring that businesses operate smoothly and efficiently. The combination of these components creates a comprehensive ecosystem that enhances the ordering process for both buyers and sellers.

What is Continuum B2B Returns?

The returns process within the B2B wholesale, distribution, and manufacturing industries has become increasingly disorganized due to dependence on PDF forms, email interactions, and manual data entry practices. To ease the bottleneck in shipping documentation, it's crucial to provide your shipping and receiving teams with real-time updates on expected returns throughout the day. Customers can easily oversee their returns through your website, mobile application, or a provided link. With live integrations, they'll gain immediate access to accurate pricing and their historical purchase order information. The Return Merchandise Authorization (RMA) is created within your ERP system, applying business logic to ensure thorough evaluations of warehouse returns, shipping costs, and restocking fees. This intuitive portal keeps customers updated with real-time information regarding their returns, which benefits both customer service representatives and warehouse staff. By refining the returns experience, customers can enjoy a seamless process along with prompt status updates that enhance their satisfaction and loyalty. Furthermore, this streamlined approach not only boosts operational efficiency but also builds stronger connections with your clientele, creating a more robust business environment. Ultimately, embracing such a system can lead to significant long-term benefits for both your company and its customers.

Media

Media

Integrations Supported

APIWORX
AgeVerify
Apple Pay
Avalara
CartStack
ClearSale
EasyPost
Google Analytics
Google Pay
Microsoft Dynamics 365
NetSuite
Olark
PayPal
QuickBooks Online
QuickBooks Online Advanced
Sage 100
Sage X3
Shipwire
Unleashed
Webgility

Integrations Supported

APIWORX
AgeVerify
Apple Pay
Avalara
CartStack
ClearSale
EasyPost
Google Analytics
Google Pay
Microsoft Dynamics 365
NetSuite
Olark
PayPal
QuickBooks Online
QuickBooks Online Advanced
Sage 100
Sage X3
Shipwire
Unleashed
Webgility

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoey

Date Founded

2014

Company Location

United States

Company Website

www.zoey.com/

Company Facts

Organization Name

Continuum

Company Location

United States

Company Website

www.gocontinuum.ai

Categories and Features

Headless eCommerce

API
Content Management
Conversion Tracking
Customer Touchpoints
Integrated Development Environment (IDE)
Inventory Optimization
Web/Mobile App Development

Order Fulfillment

Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Quoting

Automated Quoting
Catalog Management
Client Portal
Contact Management
Customer Accounts
Customizable Branding
Discount Management
Forms Creation
Pricing Management
Product Configurator
Proposal Management

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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