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What is Zoho Assist?

Zoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.

What is Surfly?

Create engaging and fully compliant digital interactions on your platform without the need for code modifications or extra software installations. Surfly enables numerous AXA agents to speed up their sales by digitally mimicking the in-person selling process within their platform. Agents and customers can work together remotely to choose policies, electronically sign documents, and seamlessly start their first payments. Surfly Co-browsing is not only faster and more secure but also easier to use compared to conventional screen sharing tools like Zoom, Google Meet, or Microsoft Teams. It promotes effective, secure, and compliant two-way collaboration that surpasses what screen sharing can provide. Rather than managing multiple external applications like Zoom and DocuSign, everything can be handled within a single Surfly Session. You are able to upload, review, annotate, and electronically sign any document directly from your website or portal without any interruptions. Moreover, Surfly’s flexible solution functions smoothly without the need for integrations, acting as a virtual layer over your existing platforms to enhance user experience for everyone involved. This all-encompassing method streamlines the sales process and fosters a more unified interaction between agents and customers, ultimately leading to increased satisfaction and efficiency. By harnessing this innovative technology, businesses can ensure a more effective sales strategy that caters to the needs of both agents and clients.

Media

Media

Integrations Supported

Zendesk
AWS Marketplace
Amazon Connect
Google Workspace
Incident IQ
Intercom
JavaScript
Jira
Jira Work Management
ManageEngine ServiceDesk Plus
NICE CXone Mpower
Pipedrive
QFloors
Salesforce
ServiceNow
Spiceworks Network Monitor
VARStreet InstaQuote
Zoho CRM
Zoho Directory
Zoho SalesIQ

Integrations Supported

Zendesk
AWS Marketplace
Amazon Connect
Google Workspace
Incident IQ
Intercom
JavaScript
Jira
Jira Work Management
ManageEngine ServiceDesk Plus
NICE CXone Mpower
Pipedrive
QFloors
Salesforce
ServiceNow
Spiceworks Network Monitor
VARStreet InstaQuote
Zoho CRM
Zoho Directory
Zoho SalesIQ

API Availability

Has API

API Availability

Has API

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/assist/

Company Facts

Organization Name

Surfly

Company Location

Netherlands

Company Website

www.surfly.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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