Surkus
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What is Zoho CRM Plus?
Your clients are entitled to a superior interaction experience. Zoho CRM Plus acts as an all-encompassing platform for customer experiences, enabling you to deliver exceptional service to every client at every stage of their journey, ultimately transforming them into dedicated supporters of your brand. Engage with customers across multiple channels as they progress through their lifecycle. Ensure that you maintain the right context on various platforms while receiving instant updates. Facilitate seamless conversations among different teams within a unified discussion thread. An exceptional customer experience begins by aligning all teams and prioritizing customer needs in every aspect of your business. Zoho CRM Plus integrates your marketing, sales, and support teams, providing them with vital tools to reach this objective. By leveraging Zia, Zoho's AI-powered voice assistant, teams can collaborate more effectively; it aids in predicting business trends, suggesting the best times to contact customers, analyzing sentiments from emails and tickets, and delivering valuable business insights through dashboards. With these advanced capabilities at your disposal, you will not only enhance customer satisfaction but also cultivate enduring relationships that yield significant advantages for your organization. Moreover, this holistic approach ensures that every interaction is meaningful, leaving a lasting impression on your clients.
What is Surkus?
Discover. Interact. Retain. Surkus serves as a platform that links customers with brands, facilitating connections through unique experiences. By aligning socially engaged consumers with brand-sponsored events and promotions, we enhance your return on investment. Our system simplifies marketing efforts, ultimately conserving time, funds, and resources. Through the app, members can explore tailored experiences and exclusive offers that resonate with their preferences. Additionally, they have the opportunity to earn rewards by completing specific tasks, such as gaining complimentary access to events or receiving other enticing incentives. This approach not only enriches user engagement but also fosters brand loyalty in a meaningful way.
Integrations Supported
Adobe Acrobat Sign
Aircall
COZYROC SSIS+ Suite
FLO
Front
Google Workspace
LeadPost
MeetMinutes
Microsoft 365
Microsoft Word
API Availability
API Availability
Pricing Information
$60.00 per user per month
Free Trial Offered?
Pricing Information
Performance based
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Zoho
Date Founded
1996
Company Location
India
Company Website
www.zoho.com/crm/crmplus
Company Facts
Organization Name
Surkus
Date Founded
2014
Company Location
United States
Company Website
surkus.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Customer Activity Tracking
Discount Management
Member Portal
Membership Management
Referral Tracking
Rewards Management
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Loyalty
CRM
Customer Activity Tracking
Discount Management
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Event Marketing
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Trend Analysis
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
Ticketing
Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
Mobile Ticketing
Onsite Ticketing