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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is BotSpice?

You can now effortlessly build a fully functional chatbot without any coding knowledge required. Our user-friendly, codeless chatbot builder allows you to craft your bot's flow through a simple drag-and-drop interface while entering your customized responses. With smart bots and advanced routing rules, your team can focus on their expertise, ensuring that website visitors receive a top-notch experience. BotSpice utilizes NLP technology powered by AI, enabling it to understand typical customer questions and provide answers sourced from your resource library. All you need to do is activate it through our AI chatbot, and you’re all set! By automating responses in 32 languages, you can significantly enhance your team's capability to offer around-the-clock global support. Moreover, your team doesn’t have to be online for our bots to effectively engage in conversations, qualify leads, and collect customer information. This cutting-edge solution not only boosts customer interaction but also enhances the overall productivity of your team. As a result, your business can thrive while maintaining exceptional service standards.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Shopify
Squarespace
Wix
WordPress
ActiveCampaign
CoreCommerce
Drupal
Google Translate
Kissmetrics
Pinnacle Cart
ProProfs Chat
Unbounce
WooCommerce
Zoho Assist
Zoho CRM
Zoho CRM Plus
Zoho Directory
Zoho Mail

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Shopify
Squarespace
Wix
WordPress

API Availability

API Availability

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Botspice

Date Founded

2020

Company Location

Singapore

Company Website

www.botspice.com/use-case/chatbot

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

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