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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Chatway?

Chatway provides an integrated live chat feature for websites, an AI-powered support assistant, and a shared messaging inbox to improve customer service quality. Support teams are able to efficiently oversee and assign conversations, take advantage of pre-written replies and internal notes, and engage with customers through mobile devices on both iOS and Android systems. The AI support agent draws from the business's own website content and help resources, allowing for human intervention whenever it's needed. Furthermore, Chatway is compatible with multiple platforms, including WordPress, WooCommerce, Shopify, and Wix, which enhances its adaptability for various online businesses. Users can select from a free plan alongside several paid options and AI support that adjusts based on usage, giving businesses the freedom to customize their support services. This versatility ensures that as companies expand, their customer support solutions can evolve in tandem with their growth, providing an essential resource for maintaining high service standards. By offering such a range of features, Chatway positions itself as a valuable asset for enhancing customer engagement.

Media

Media

No images available

Integrations Supported

CS-Cart Multi-Vendor
Clearbit
Facebook Messenger
Haptik
HubSpot Customer Platform
Jimdo
Kissmetrics
Mailchimp
Optimizely One
ProProfs Chat
Shopify
Unbounce
Volusion
Zendesk
Zoho Analytics
Zoho CRM
Zoho Checkout
Zoho RPA
dotdigital Engagement Cloud
iContact

Integrations Supported

API Availability

API Availability

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Chatway

Company Website

chatway.app/

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

Categories and Features

AI Chatbots

Not specified

Live Chat

Not specified

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