Zoho SalesIQ Reviews & Ratings

Zoho SalesIQ

4.8 out of 5 stars
Intercom Reviews & Ratings

Intercom

4.7 out of 5 stars

Ratings and Reviews 4 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4 out of 5 stars

Ratings and Reviews 9 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 4 out of 5 stars

Alternatives to Consider

  • Pipedrive Reviews & Ratings
    4.4 out of 5 stars 12,537 Ratings
    Company Website for Pipedrive
  • kama.ai Reviews & Ratings
    4.8 out of 5 stars 9 Ratings
    Company Website for kama.ai
  • ActiveCampaign Reviews & Ratings
    4.4 out of 5 stars 17,400 Ratings
    Company Website for ActiveCampaign
  • Birdeye Reviews & Ratings
    4.7 out of 5 stars 5,194 Ratings
    Company Website for Birdeye
  • Creatio Reviews & Ratings
    4.6 out of 5 stars 589 Ratings
    Company Website for Creatio
  • Visual Visitor Reviews & Ratings
    4.9 out of 5 stars 251 Ratings
    Company Website for Visual Visitor
  • GetResponse Reviews & Ratings
    4.3 out of 5 stars 1,801 Ratings
    Company Website for GetResponse
  • Admiral Reviews & Ratings
    4.8 out of 5 stars 74 Ratings
    Company Website for Admiral
  • Zendesk Reviews & Ratings
    4.3 out of 5 stars 8,478 Ratings
    Company Website for Zendesk
  • D&B Connect Reviews & Ratings
    4.1 out of 5 stars 189 Ratings
    Company Website for D&B Connect

What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Intercom?

Intercom stands out as a premier customer service platform powered by AI, enabling businesses to deliver customized and efficient support across multiple communication channels. Founded in 2011, the company offers a diverse set of tools, including the Fin AI Agent, which provides immediate and accurate responses to customer inquiries at any time. Moreover, its platform features AI Copilot, which supports agents with real-time solutions, alongside AI Analyst, which offers critical insights and recommendations for customer support leadership. Serving over 25,000 organizations globally, including prominent companies like Atlassian, Amazon, and Microsoft, Intercom processes upwards of 500 million messages each month, greatly enhancing customer engagement and operational productivity. Headquartered in San Francisco, and with additional locations in Chicago, Dublin, Sydney, and London, Intercom is dedicated to the ongoing evolution of the customer service sector, ensuring they meet the changing demands of their clients. Their strong emphasis on innovation not only keeps them ahead in the industry but also fosters a culture of growth and adaptability. This commitment to progress is what sets Intercom apart as a leader in customer service solutions.

Media

Media

Integrations Supported

Campaign Monitor
Clearbit
CoSupport AI
Constant Contact
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Mixpanel
Salesforce
Shopify
Truto
Woopra
WordPress
Zendesk
Zoho Desk

Integrations Supported

Campaign Monitor
Clearbit
CoSupport AI
Constant Contact
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Mixpanel
Salesforce
Shopify
Truto
Woopra
WordPress
Zendesk
Zoho Desk
Driftrock
Kahrbon
LeadsBridge
Ply

API Availability

API Availability

Has API

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Pricing Information

$29/seat/month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Fin

Date Founded

2011

Company Location

United States

Company Website

www.intercom.com

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

AI Knowledge Base

Not specified

Conversion Tracking

Not specified

Customer Experience

Analytics
Customer Segmentation
Feedback Management
Multi-Channel Collection
Survey Management

Customer Self-Service

Not specified

Customer Service

Knowledge Base
Live Chat
Queue Management
Surveys & Feedback

Email Marketing

A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Landing Pages/Web Forms
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Experience Management

Analytics
Customer Segmentation
Feedback Management
Multi-Channel Collection
Survey Management

Help Desk

Not specified

ITSM

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Segmentation
Website Visitor Tracking

Popular Alternatives

Chatfuel Reviews & Ratings

Chatfuel

5.0 out of 5 stars

Popular Alternatives

Dialpad Support Reviews & Ratings

Dialpad Support

Dialpad
4.3 out of 5 stars
ChatD&B Reviews & Ratings

ChatD&B

Dun & Bradstreet
Ochatbot Reviews & Ratings

Ochatbot

Ometrics
5.0 out of 5 stars
kama.ai Reviews & Ratings

kama.ai

4.8 out of 5 stars
Zendesk Reviews & Ratings

Zendesk

4.3 out of 5 stars