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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Shopping Minds?

The Shopping Minds platform allows for the recognition of individual visitor profiles during each session, regardless of the device or time, delivering crucial insights into high-value visitors for your marketing strategies. This innovative tool enables you to strategically focus on particular individuals, potentially factoring in their customer lifetime value into your targeting criteria. You can then channel these customized selections into your desired platforms, including search engines, social networks, display ads, email campaigns, or direct mail efforts. For example, you can exclude certain demographics from your advertisements, such as those who have recently made a purchase or those demonstrating minimal purchase intent, which helps to maximize the efficiency of your advertising budget. Additionally, the platform conducts real-time assessments of visitor actions on your site, allowing you to prioritize important product characteristics uniquely, ensuring that your offerings resonate with both the interests of visitors and your marketing objectives. By honing your targeting strategies in this manner, you can significantly boost engagement and improve conversion rates, ultimately leading to a more successful marketing campaign. This capability not only enhances user experience but also fosters long-term customer relationships.

Media

Media

Integrations Supported

ActiveCampaign
Clearbit
Clicky
GetResponse
GoDaddy
Kissmetrics
Mad Mimi
OpenCart
Pinnacle Cart
Progress Sitefinity
Shift4Shop
Squarespace
Unbounce
WhatsApp
X-Cart
Zoho Assist
Zoho CRM Plus
Zoho Directory
Zoho Sites

Integrations Supported

Copernica

API Availability

API Availability

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Shopping Minds

Date Founded

2013

Company Location

Netherlands

Company Website

www.shoppingminds.com

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

Categories and Features

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