Zoho SalesIQ
4.8 out of 5 starsVelaro
4.0 out of 5 starsRatings and Reviews 4 Ratings
Ratings and Reviews 1 Rating
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What is Zoho SalesIQ?
Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations.
Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction.
With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey.
Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.
What is Velaro?
Utilizing live chat enables the collection of customer insights and fosters real-time connections. Our comprehensive suite of live chat, engagement, and customer management tools empowers you to oversee all online interactions effectively. You can monitor first-party data from visitors and evaluate engagements through various methods like reporting, queueing, and streamlined workflows. Additionally, chatbots equipped with natural language understanding can be implemented to welcome visitors, respond to inquiries, sort leads, and generate tickets. These intelligent bots also have the capability to gather customized information and streamline backend tasks such as checking order statuses and scheduling appointments. Customers have the flexibility to communicate with you through multiple messaging platforms, ensuring accessibility no matter their location. They can connect via web messaging, WhatsApp, Facebook Messenger, Twitter, and SMS. Moreover, your website can facilitate both scheduled and instant calls to enhance customer outreach. Agents can efficiently manage chats or phone calls through the Velaro console, making customer service seamless and effective. This multi-channel approach ensures that you remain connected with your customers at all times.
Integrations Supported
Google Analytics
WordPress
Zendesk
AWeber
CoSupport AI
CoreCommerce
Drupal
Google Tag Manager
Haptik
HubSpot CRM
Integrations Supported
Google Analytics
WordPress
Zendesk
API Availability
API Availability
Pricing Information
$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month
Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing
Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels
Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing
Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels
Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?
Pricing Information
$19.95 per user per month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Online Training
Company Facts
Organization Name
Zoho
Date Founded
1996
Company Location
India
Company Website
www.zoho.com/salesiq/
Company Facts
Organization Name
Velaro
Date Founded
2000
Company Location
United States
Company Website
www.velaro.com
Categories and Features
AI Chatbots
Not specified
Chatbot
Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant
Conversational Marketing
Not specified
Customer Engagement
Analytics
Communication Management
Feedback Collection
Live Chat
Lead Scoring
Not specified
Live Chat
Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Marketing
Not specified
Sales
Not specified
Sales Enablement
Not specified
Sales Engagement
Not specified
Website Visitor Identification
Not specified
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking