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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Webphone?

Webphone stands out as a leading platform for managing leads, transforming the way you connect with customers and boosting your sales outcomes. It provides customized support during key interactions, presenting an all-in-one communication solution that integrates voice, video, and chat, while expanding your sales and service options through smooth incorporation of SMS, email, and instant messaging. The platform efficiently correlates campaigns, calls, and conversions to simplify the tracking of leads, gathering all relevant information from inception to the final sale without the need for complicated integrations. This comprehensive lead management tool enhances your business by improving customer service, honing your strategies, and driving greater sales results. With the introduction of Webphone's Intelligent Tracking, you acquire critical insights into potential clients from the first point of contact until closure, allowing you to adjust your marketing tactics and optimize sales prospects. Additionally, the Analytics Dashboard offered by Webphone gives you a thorough view of how effective your communications are, which aids in refining your decision-making for upcoming campaigns. This integrated strategy not only boosts your operational efficiency but also prepares your business for long-term growth and success within a competitive landscape. By leveraging these innovative features, companies can ensure they remain ahead in their industry while fostering deeper customer relationships.

Media

Media

Integrations Supported

CS-Cart Multi-Vendor
Constant Contact
Drupal
GoDaddy
Jimdo
OpenCart
ProProfs Chat
Shift4Shop
Strikingly
Telegram
Unbounce
Volusion
Weebly
WhatCounts
WhatsApp
WooCommerce
Woopra
Zoho Campaigns
Zoho Checkout
Zoho Payroll

Integrations Supported

API Availability

API Availability

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

IP WEB SERVICES

Date Founded

2009

Company Location

Spain

Company Website

www.webphone.net

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

Categories and Features

Sales Enablement

Contact Management
Lead Management

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