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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Zoho Commerce?

Zoho Commerce provides a comprehensive suite of tools essential for creating a website, processing orders, monitoring inventory, handling payments, overseeing shipping, promoting your brand, and analyzing performance data. Utilizing our intuitive drag-and-drop builder along with professional design templates, you can swiftly establish your online store. This platform enables you to accelerate your sales journey while minimizing development expenses. Zoho Commerce handles all aspects, including order management, shipping integrations, product catalogs, and payment processing systems. It also offers features like SEO optimization, email automation, and more. You can interact with customers directly from a unified dashboard, which helps in converting visitors, fostering repeat transactions, and recovering lost sales. With advanced reporting and analytics tools, making informed decisions is a straightforward process. Furthermore, Zoho Commerce easily integrates with various Zoho marketing, sales, and financial applications, facilitating business growth alongside increasing sales. Our user-friendly templates ensure that customers enjoy a seamless shopping experience across all devices, making it easier for you to expand your reach. By leveraging these capabilities, you can not only enhance customer satisfaction but also drive higher revenue for your business.

Media

Media

Integrations Supported

Google Analytics
Mailchimp
Truto
Zoho Analytics
Zoho CRM
Zoho Campaigns
Zoho Survey
CS-Cart Multi-Vendor
Clicky
Google Tag Manager
HubSpot Customer Platform
PrestaShop
Salesforce
Squarespace
X-Cart
Zoho Bookings
Zoho Directory
Zoho Flow
Zoho Mail

Integrations Supported

Google Analytics
Mailchimp
Truto
Zoho Analytics
Zoho CRM
Zoho Campaigns
Zoho Survey
Infinite MLM Software

API Availability

API Availability

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Pricing Information

$22 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/commerce/

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

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