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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Zoho Commerce?

Zoho Commerce provides a comprehensive suite of tools essential for creating a website, processing orders, monitoring inventory, handling payments, overseeing shipping, promoting your brand, and analyzing performance data. Utilizing our intuitive drag-and-drop builder along with professional design templates, you can swiftly establish your online store. This platform enables you to accelerate your sales journey while minimizing development expenses. Zoho Commerce handles all aspects, including order management, shipping integrations, product catalogs, and payment processing systems. It also offers features like SEO optimization, email automation, and more. You can interact with customers directly from a unified dashboard, which helps in converting visitors, fostering repeat transactions, and recovering lost sales. With advanced reporting and analytics tools, making informed decisions is a straightforward process. Furthermore, Zoho Commerce easily integrates with various Zoho marketing, sales, and financial applications, facilitating business growth alongside increasing sales. Our user-friendly templates ensure that customers enjoy a seamless shopping experience across all devices, making it easier for you to expand your reach. By leveraging these capabilities, you can not only enhance customer satisfaction but also drive higher revenue for your business.

Media

Media

Integrations Supported

Google Analytics
Mailchimp
Truto
Zoho Analytics
Zoho CRM
Zoho Campaigns
Zoho Survey
Clearbit
CoreCommerce
Dyrect
GetResponse
PayPal
Salesforce
Shiprocket
Unbounce
WhatCounts
Wix
WooCommerce
X-Cart
Zoho Flow

Integrations Supported

Google Analytics
Mailchimp
Truto
Zoho Analytics
Zoho CRM
Zoho Campaigns
Zoho Survey
Clearbit
CoreCommerce
Dyrect
GetResponse
PayPal
Salesforce
Shiprocket
Unbounce
WhatCounts
Wix
WooCommerce
X-Cart
Zoho Flow

API Availability

Has API

API Availability

Has API

Pricing Information

$0/month
Free Trial Offered?
Free Version

Pricing Information

$22 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/commerce/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

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