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What is Zoho Zia?

Meet Zia, your smart assistant crafted to optimize your business processes. From extracting customer insights to drafting important documents and checking sales statistics, Zia diligently simplifies your everyday tasks. Generating reports is incredibly straightforward; for example, if you request, "display support tickets by channel for this month," Zia can promptly generate a bar chart for your review. The next time you're navigating a spreadsheet, just ask Zia to create a chart or a pivot table for enhanced data visualization. Leveraging cutting-edge natural language processing, Zia understands your inquiries with remarkable accuracy. Additionally, she evaluates the sentiment and context of incoming support tickets, sorting them effectively to ensure they are assigned to the appropriate team member. By tracking patterns, Zia can alert you to any anomalies as they occur. When you look up a customer, Zia provides a detailed overview of all interactions, including emails, support inquiries, transactions, and pertinent documents or presentations. You can even engage with messages or modify details directly from the search outcomes, further streamlining your workload. With Zia as your ally, your focus can remain on the most important aspects: developing your business and improving customer experiences while enjoying the benefits of enhanced productivity.

What is Substrata?

Substrata harnesses the power of artificial intelligence to deliver immediate social awareness for professionals engaged in business transactions. Its primary objective is to assist users in maneuvering through intricate interpersonal relationships in areas like sales, negotiations, and business development by identifying verbal and non-verbal signals. The platform aspires to unveil critical insights regarding elements such as workplace politics, organizational structures, perceptions, emotions, biases, attitudes, and power relations that can significantly influence the outcomes of deals. Substrata serves as an essential resource for various positions, including CEOs, founders, sales executives, account managers, and dealmakers involved in investment banking, corporate development, and mergers and acquisitions. By uncovering the subtleties of social interactions and relationships, this innovative technology aims to enhance professional skills in managing deals and interactions effectively. Ultimately, Substrata is committed to empowering users with the knowledge needed to navigate the complexities of the business landscape.

Media

Media

Integrations Supported

Gmail
Google Workspace
Zoho CRM

Integrations Supported

Gmail
Google Workspace
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/zia/

Company Facts

Organization Name

Substrata

Date Founded

2019

Company Location

Israel, USA

Company Website

www.substrata.me

Categories and Features

Categories and Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

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