Ratings and Reviews 4 Ratings
Ratings and Reviews 0 Ratings
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What is Zonka Feedback?
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.
What is Ask Inline?
Ask Inline revolutionizes feedback collection by streamlining the process of survey creation, customer segmentation, and data analysis, making it easier for businesses to gather insights. Rather than feeling inundated by uncollected data, our platform delivers actionable insights directly to you. Our solution facilitates effortless feedback gathering from each customer, allowing you to remain responsive to the changing opinions of your audience. Our email-based surveys are particularly useful for follow-ups after service encounters, purchases, or deliveries, ensuring that you capture the customer's voice at critical moments. By monitoring the intricacies of your service processes, you can significantly improve the customer experience. With both traditional and embeddable survey formats, we support NPS®, CSAT, and tailored questions wherever you need them. Whether integrated into the checkout page of an online transaction or showcased at events on kiosks, Ask Inline is prepared to help. You can initiate your first survey in mere minutes—simply install the tool quickly or upload a list of customers. Additionally, our smart sampling and filtering techniques prevent users from being inundated with surveys, enhancing the overall feedback collection experience for greater engagement. This approach allows you to sustain a continuous stream of relevant insights while maintaining a positive customer experience, ultimately fostering stronger relationships with your clientele.
Integrations Supported
Easyflow
Facebook
Quickwork
Salesforce
SentiSum
Stackreaction
WiserNotify
X (Twitter)
Zendesk
Zenkit Base
Integrations Supported
Easyflow
Facebook
Quickwork
Salesforce
SentiSum
Stackreaction
WiserNotify
X (Twitter)
Zendesk
Zenkit Base
API Availability
Has API
API Availability
Has API
Pricing Information
$199.00/month
Free Trial Offered?
Free Version
Pricing Information
$20 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zonka Feedback
Date Founded
2014
Company Location
India
Company Website
www.zonkafeedback.com
Company Facts
Organization Name
Ask inline
Date Founded
2016
Company Location
United States
Company Website
www.askinline.com
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Categories and Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management