Ratings and Reviews 4 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    2,999 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    864 Ratings
    Company Website
  • Jotform Reviews & Ratings
    7,635 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,075 Ratings
  • SurveyLegend Reviews & Ratings
    1,860 Ratings
    Company Website
  • Titan Reviews & Ratings
    364 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    4,690 Ratings
    Company Website
  • BrandMail Reviews & Ratings
    309 Ratings
    Company Website
  • Referral Factory Reviews & Ratings
    352 Ratings
    Company Website
  • Spidergap Reviews & Ratings
    117 Ratings
    Company Website

What is Zonka Feedback?

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

What is Nicereply?

Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance. - Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization. - Boost your survey response rates by up to 200%. - Access your CRM data and establish triggers based on that information. - Acquire three times the feedback without the need for additional emails. You have the flexibility to personalize both the appearance and content of your surveys. - Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.

Media

Media

Integrations Supported

Easyflow
Quickwork
Salesforce
Stackreaction
Zendesk
Bitium
Desktop.com
Freshdesk
Freshsuccess
Front
Intercom
Mojo Helpdesk
ProjectManager
Shopify
Slack
Style Intelligence
Trelica
VenueSumo
X (Twitter)
Zenkit Base

Integrations Supported

Easyflow
Quickwork
Salesforce
Stackreaction
Zendesk
Bitium
Desktop.com
Freshdesk
Freshsuccess
Front
Intercom
Mojo Helpdesk
ProjectManager
Shopify
Slack
Style Intelligence
Trelica
VenueSumo
X (Twitter)
Zenkit Base

API Availability

Has API

API Availability

Has API

Pricing Information

$199.00/month
Free Trial Offered?
Free Version

Pricing Information

$39.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zonka Feedback

Date Founded

2014

Company Location

India

Company Website

www.zonkafeedback.com

Company Facts

Organization Name

Nicereply

Date Founded

2011

Company Location

Slovakia

Company Website

nicereply.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Popular Alternatives

Popular Alternatives

BizRatings Reviews & Ratings

BizRatings

BizRatings.com
Simplesat Reviews & Ratings

Simplesat

Pronto Holdings