Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • ServoDesk Reviews & Ratings
    25 Ratings
    Company Website
  • EcholoN Reviews & Ratings
    50 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    244 Ratings
    Company Website
  • Monk Reviews & Ratings
    8 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    166 Ratings
    Company Website
  • ScreenMeet Reviews & Ratings
    35 Ratings
  • Freshservice Reviews & Ratings
    2,173 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    313 Ratings
    Company Website
  • UptimeRobot Reviews & Ratings
    880 Ratings
    Company Website

What is Zono Support?

Zono Support operates as a cloud-based help desk specifically designed for software developers and online vendors. It integrates multiple communication channels, including email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger, and Telegram, into a single inbox, ensuring that replies are sent back through the same channel used by the customer. The platform also includes marketplace connectors that verify customer information and transaction histories from platforms such as Envato, Shopify, WordPress, Gumroad, and Lemon Squeezy, allowing agents to access pertinent purchase information. Teams can develop a personalized help center and customer portal, implement a chat widget, organize tickets efficiently, and automate workflows to boost productivity. An AI-powered assistant offers responses derived from authorized knowledge-base articles, pre-saved replies, and past resolved tickets, with features for creating drafts, human review, escalation, and handoff. Additionally, Zono Support provides a REST API, signed webhooks, and an MCP server for smooth integration with developers' tools and processes. The free plan includes key features such as email, live chat, a customer portal, and a knowledge base, while the Premium option adds more communication channels, extra team seats, and access to the AI assistant. Overall, Zono Support is a comprehensive platform aimed at improving customer engagement and enhancing support workflows effectively, making it an invaluable tool for businesses. In this way, it empowers teams to respond rapidly and efficiently to customer inquiries, fostering stronger relationships.

What is Sellio?

Sellio is a cloud-based customer support platform specifically designed for small teams managing interactions across multiple websites and messaging services. It features an integrated live-chat widget that can be easily embedded, alongside a shared inbox capable of consolidating communications from website chats, email, and popular messaging platforms such as WhatsApp, Instagram, Facebook Messenger, Telegram, and SMS via Twilio; moreover, teams can also handle discussions originating from Slack and Discord. Members of the team have the ability to assign conversations, add internal notes, view customer histories, and efficiently streamline their responses. AI agents are designed to handle inquiries from website chats using a business's unique content, with the capability to escalate conversations to human agents when necessary; however, it's important to note that AI responses are limited strictly to website interactions, while all other communication channels require human management. In addition to its chat functionalities, Sellio offers ticket management, customizable routing rules, automated workflows, pre-saved responses, comprehensive customer profiles, feedback options, and support analytics. This platform is especially advantageous for SaaS companies, online retailers, and any small teams focused on enhancing their customer support efforts. A free plan is available, while subscription levels offer extra seats, channels, automation capabilities, and allowances for AI usage, making it an adaptable option for expanding businesses. Furthermore, Sellio's goal is to foster better team collaboration and heighten overall customer engagement through its wide array of features, ultimately leading to a more effective support experience. Each of these elements contributes to a more cohesive and productive customer service environment, ensuring that teams can meet their clients' needs efficiently.

Media

No images available

Media

Integrations Supported

Discord
Facebook Messenger
Instagram
Model Context Protocol (MCP)
Shopify
Slack
Telegram
WhatsApp
WordPress
GitHub
Gumroad
Lemon Squeezy
Linear

Integrations Supported

Discord
Facebook Messenger
Instagram
Model Context Protocol (MCP)
Shopify
Slack
Telegram
WhatsApp
WordPress
Notion
Squarespace
Twilio
Wix

API Availability

Has API

API Availability

Has API

Pricing Information

$49/month
A free plan is available. Premium is $49 per month or $490 per year for the workspace; annual billing is equivalent to 10 months. Premium includes unlimited seats and 1,000 AI replies per month.
Free Version

Pricing Information

$0/month
The Free plan is $0/month. Mini is $45/month, or $36/month with annual billing; Essentials is $95/month, or $76/month annually; Plus is $295/month, or $236/month annually. Annual prices are 20% lower. Prices are in USD and exclude VAT. Paid plans include a 7-day free trial.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Boxvibe Technologies

Date Founded

2025

Company Location

Nigeria

Company Website

zono.support/

Company Facts

Organization Name

Sellio

Date Founded

2026

Company Location

Morocco

Company Website

sellio.chat/

Categories and Features

Help Desk

Not specified

Categories and Features

Live Chat

Not specified

Popular Alternatives

SeaTicket Reviews & Ratings

SeaTicket

SeaCloud Labs

Popular Alternatives

There There Reviews & Ratings

There There

Spatie
Embed-bot Reviews & Ratings

Embed-bot

Musbahdev Software Services