Zoom Phone Reviews & Ratings

Zoom Phone

4.6 out of 5 stars
Company Website for Zoom Phone

Ratings and Reviews 2,944 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Zoom Phone?

Zoom Phone is an AI-powered business communications platform that provides cloud-based Voice over Internet Protocol (VoIP) calling, messaging, and phone system management for organizations. The software replaces or supplements traditional business telephone infrastructure with internet-based calling accessible through desktop applications, mobile devices, and compatible desk phones. Its unified communications environment connects business calling with Zoom Meetings, Zoom Chat, SMS messaging, and online fax capabilities. Call management features include automated receptionists, interactive voice response menus, call forwarding, call transfers, shared line groups, call queues, and configurable routing policies. Administrators can assign phone numbers, configure business hours, manage devices, establish user permissions, and monitor communication activity through a centralized management portal. Zoom Phone provides voicemail transcription, call recording, searchable call histories, and reporting tools for reviewing communication performance. Its built-in AI capabilities generate post-call summaries, identify discussion highlights, extract action items, and prioritize important voicemail messages. ZoomMate provides contextual assistance during conversations and helps users prepare for calls, retrieve relevant information, and automate follow-up activities. Zoom Virtual Agent Receptionist offers optional AI-powered call answering that can respond to customer questions, schedule appointments, communicate in multiple languages, and transfer callers with conversation context. The platform also supports outbound calling workflows through Zoom Auto Dialer and integrates with Zoom Revenue Accelerator for conversation intelligence and sales coaching. Zoom Phone provides integrations with Salesforce, Microsoft, Google, and other enterprise systems, along with developer APIs, call quality dashboards, security controls, and international calling options.

What is CaberTel?

Reduce your phone costs by up to 60% while enjoying unlimited calling throughout the USA and Canada, along with over 30 features designed specifically for remote work environments. You will receive outstanding customer support that is attentive to your needs, and you can keep your existing phone numbers without any hassle. Take advantage of our limited-time promotion for a complimentary IP phone, and have direct access to a dedicated account manager via phone or email for any questions or adjustments regarding your phone system. Experience the freedom of flexible month-to-month service without contracts or risks, enabling you to save more of your hard-earned income, as we often provide 60% savings on your phone bill. If you find a better deal elsewhere, we are dedicated to making an effort to beat it! Your single monthly fee covers an extensive range of features, including auto-attendant, unlimited calling, voicemail-to-email, music-on-hold, ring groups, and many others. Simply plug in the pre-configured IP phones we provide, and you’ll be set to start making calls within minutes, with call routing tailored to your specific requirements. This phone system is designed for reliability and security from the start, giving you peace of mind about your communication needs. Furthermore, transitioning to our service is quick and easy, allowing you to concentrate on your business without the burden of technical issues. With our comprehensive support and user-friendly setup, you can rest assured that your communication needs will be met efficiently.

Media

Media

Integrations Supported

Albato
Archive Intel
DataParser
FaxSIPit
Global Relay
Hyperbound
JobDiva
Memtime
Microsoft 365
Microsoft Power BI
Nectar DXP
Pickle
Prodoscore
ServiceNow
Torii
Variphy
WEX Field Service Management
Zoho CRM
Zoom Webinars
athenaOne

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$10.50/user/month
Free Trial Offered?

Pricing Information

$14.99 per user per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Zoom Communications

Date Founded

2011

Company Location

United States

Company Website

zoom.com

Company Facts

Organization Name

CaberTel

Date Founded

2015

Company Location

United States

Company Website

cabertel.com

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Online Fax

Not specified

Telephony

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

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