Zoom Phone Reviews & Ratings

Zoom Phone

4.6 out of 5 stars
Company Website for Zoom Phone
Digivoice Reviews & Ratings

Digivoice

5.0 out of 5 stars

Ratings and Reviews 2,944 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

What is Zoom Phone?

Zoom Phone is an AI-powered business communications platform that provides cloud-based Voice over Internet Protocol (VoIP) calling, messaging, and phone system management for organizations. The software replaces or supplements traditional business telephone infrastructure with internet-based calling accessible through desktop applications, mobile devices, and compatible desk phones. Its unified communications environment connects business calling with Zoom Meetings, Zoom Chat, SMS messaging, and online fax capabilities. Call management features include automated receptionists, interactive voice response menus, call forwarding, call transfers, shared line groups, call queues, and configurable routing policies. Administrators can assign phone numbers, configure business hours, manage devices, establish user permissions, and monitor communication activity through a centralized management portal. Zoom Phone provides voicemail transcription, call recording, searchable call histories, and reporting tools for reviewing communication performance. Its built-in AI capabilities generate post-call summaries, identify discussion highlights, extract action items, and prioritize important voicemail messages. ZoomMate provides contextual assistance during conversations and helps users prepare for calls, retrieve relevant information, and automate follow-up activities. Zoom Virtual Agent Receptionist offers optional AI-powered call answering that can respond to customer questions, schedule appointments, communicate in multiple languages, and transfer callers with conversation context. The platform also supports outbound calling workflows through Zoom Auto Dialer and integrates with Zoom Revenue Accelerator for conversation intelligence and sales coaching. Zoom Phone provides integrations with Salesforce, Microsoft, Google, and other enterprise systems, along with developer APIs, call quality dashboards, security controls, and international calling options.

What is Digivoice?

Experience a comprehensive and high-quality VoIP service tailored to meet all your business requirements, available nationwide and proudly operated from Southern Utah at competitive prices to foster your business growth. Joining is simple: visit our website, choose the number of phones you need, and receive a copy of your bill while we manage everything from installation to user training. We are committed to demonstrating our affordability by matching competitor quotes. Our confidence in our service is reflected in our no-contract policy, allowing our quality to shine through. All features are included in our pricing, with various bundles and packages available. Enjoy unlimited calls, SMS, EFax capabilities, detailed dashboards, performance analytics, and call recording services. Additionally, we offer professional voice recordings, ring groups, call flow management, advanced IVR systems, mass messaging, voicemail transcription, and call logs. With 24/7 customer service, we ensure that help is always just a call away for our valued clients. You can trust us to elevate your communication experience with unmatched reliability and support.

Media

Media

Integrations Supported

ASC
Avoma
BetterCloud
Chorus by ZoomInfo
Desk Manager
Domo
ExecVision
Hyperbound
InteractionSync
MediCare HMS
Microsoft 365
Microsoft Teams
Outreach
SQL
Smokeball
Synthflow
TimeSentry
Torii
Variphy
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$10.50/user/month
Free Trial Offered?

Pricing Information

$17.95 per month
Transparent Pricing on our Website.
Quote Matching.
Volume Discounts.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Zoom Communications

Date Founded

2011

Company Location

United States

Company Website

zoom.com

Company Facts

Organization Name

Digivoice

Date Founded

2018

Company Location

United States

Company Website

www.digivoice.com

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Online Fax

Not specified

Telephony

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions

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