Company Website

Ratings and Reviews 2,944 Ratings

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Ratings and Reviews 1 Rating

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What is Zoom Phone?

Zoom Phone is an AI-powered business communications platform that provides cloud-based Voice over Internet Protocol (VoIP) calling, messaging, and phone system management for organizations. The software replaces or supplements traditional business telephone infrastructure with internet-based calling accessible through desktop applications, mobile devices, and compatible desk phones. Its unified communications environment connects business calling with Zoom Meetings, Zoom Chat, SMS messaging, and online fax capabilities. Call management features include automated receptionists, interactive voice response menus, call forwarding, call transfers, shared line groups, call queues, and configurable routing policies. Administrators can assign phone numbers, configure business hours, manage devices, establish user permissions, and monitor communication activity through a centralized management portal. Zoom Phone provides voicemail transcription, call recording, searchable call histories, and reporting tools for reviewing communication performance. Its built-in AI capabilities generate post-call summaries, identify discussion highlights, extract action items, and prioritize important voicemail messages. ZoomMate provides contextual assistance during conversations and helps users prepare for calls, retrieve relevant information, and automate follow-up activities. Zoom Virtual Agent Receptionist offers optional AI-powered call answering that can respond to customer questions, schedule appointments, communicate in multiple languages, and transfer callers with conversation context. The platform also supports outbound calling workflows through Zoom Auto Dialer and integrates with Zoom Revenue Accelerator for conversation intelligence and sales coaching. Zoom Phone provides integrations with Salesforce, Microsoft, Google, and other enterprise systems, along with developer APIs, call quality dashboards, security controls, and international calling options.

What is Waitroom?

Say goodbye to unproductive meetings and welcome the effectiveness of seamless collaboration with Waitroom. By transforming your meeting dynamics, you will experience noticeable enhancements through a video conferencing tool designed to boost participant focus and accountability. Leave distractions behind and raise your productivity levels by exploring Waitroom today! Tackle Zoom fatigue with its innovative queue and timer features, which guarantee that everyone has a chance to speak without interruptions, diversions, or irrelevant side discussions. Create a concentrated and distraction-free environment for your team. Additionally, improve interdepartmental collaboration by bringing in organization and clarity, simplifying the management of input from multiple attendees while achieving significant results. With Waitroom, your meetings can evolve into a more efficient and organized endeavor, paving the way for greater success. Embrace the future of meetings and watch your team's potential flourish.

Media

Media

Integrations Supported

Clinch AGI
Crelate
Expo XT UC Analytics
GTT Envision
Genesys Cloud CX
InformaCast
Leverage
MyComplianceOffice
Pipedream
Quin
Recruiterflow
Salesloft
Smokeball
Supportbench
Xtime
Xyte
Zoom
Zoom Contact Center
Zoom Revenue Accelerator
servis.ai

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$10.50/user/month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Zoom Communications

Date Founded

2011

Company Location

United States

Company Website

zoom.com

Company Facts

Organization Name

Waitroom

Date Founded

2020

Company Location

United States

Company Website

waitroom.com

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Online Fax

Not specified

Telephony

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Meeting

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

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