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What is Zoovu?

Engage, educate, and empower your customers by turning their inquiries into meaningful, contextual discussions that produce effective results. Zoovu is an innovative omni-channel digital commerce search platform driven by AI, aimed at strengthening the relationship between businesses and their clientele across multiple platforms. This solution promotes authentic interactions that result in concrete, actionable outcomes, guaranteeing outstanding customer experiences through seamless integration. Effortlessly weave conversational commerce into every phase of the customer journey, including online stores, partner channels, in-store kiosks, chatbots, and even voice and visual interfaces. By posing the right questions that cater to the individual needs and preferences of customers, Zoovu enables the smooth development and personalization of engaging conversations within the platform. Furthermore, it automatically converts product characteristics into specific customer interests while highlighting the significance of each item, thus enhancing the overall shopping experience and boosting sales. This comprehensive method not only meets customer expectations but also anticipates them, cultivating loyalty and satisfaction while ensuring that businesses remain competitive in the ever-evolving market landscape. In doing so, Zoovu positions itself as a vital tool for brands looking to thrive in the digital commerce space.

What is UniAgent?

Organizations are actively enhancing their Customer Experience (CX) strategies by overseeing, managing, and harmonizing each interaction between customers and the business throughout their journey. The main goal is to improve these engagements from the perspective of the customer, which in turn fosters greater loyalty among clientele. As customer support now encompasses a variety of platforms such as web chat, SMS, and social media, it has become crucial to maintain a cohesive and consistent experience across all channels. The Consilium customer experience management (CEM) tool, named UniAgentâ„¢, establishes a robust framework for effectively managing every interaction while ensuring a seamless Omni-channel experience for customers. With UniAgentâ„¢, businesses can select the most suitable channel at the opportune moment, leveraging all relevant information and context to craft a unique and personalized experience throughout the customer journey. By merging these features, companies can not only fulfill but also surpass customer expectations, resulting in enhanced relationships and heightened satisfaction. Ultimately, this holistic approach to customer interactions reinforces the value of loyalty and encourages ongoing engagement with the brand.

Media

Media

Integrations Supported

Microsoft Dynamics 365
SAP Commerce Cloud
Salesforce
Adobe Marketo Engage
Amazon Web Services (AWS)
Broadcom Service Desk Manager
Calabrio Call Recording
HubSpot Sales Hub
LinkedIn
Magento
Oracle Siebel CRM
SAP Cloud Platform
ServiceNow
Shopify
Webex Contact Center
WooCommerce
X (Twitter)
Zoho CRM
eGain Chat

Integrations Supported

Microsoft Dynamics 365
SAP Commerce Cloud
Salesforce
Adobe Marketo Engage
Amazon Web Services (AWS)
Broadcom Service Desk Manager
Calabrio Call Recording
HubSpot Sales Hub
LinkedIn
Magento
Oracle Siebel CRM
SAP Cloud Platform
ServiceNow
Shopify
Webex Contact Center
WooCommerce
X (Twitter)
Zoho CRM
eGain Chat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoovu

Date Founded

2006

Company Location

United States

Company Website

zoovu.com

Company Facts

Organization Name

Consilium Software

Date Founded

2007

Company Location

Singapore

Company Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Categories and Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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