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What is Codenica ITSM + ITAM?
Codenica ITSM + ITAM is a cloud-based business software platform for IT service management and IT asset management. It is designed for IT teams, service desks, internal support departments, outsourcing companies and managed service providers that need one place to manage requests, assets, users, documentation, communication and automation.
The platform supports service desk and help desk processes, including ticket management, request handling, work tasks, approvals, priorities, due dates, reporting and communication. Requests can be managed from the self-service portal or email, and teams can connect them with related users, assets, vendors, documents, tasks and approvals.
Codenica also includes IT asset management features for tracking hardware, software and configuration items. Teams can maintain asset records, monitor status, location and assigned users, connect assets with documents or requests, and keep inventory information aligned with daily IT service activity.
Additional features include a knowledge base, live chat, messages, file storage, reporting, PDF exports and configurable automation rules. Codenica helps organizations reduce fragmented tools, improve visibility across IT work and keep service desk, asset management and documentation processes connected in one cloud-based system.
Integrations Supported
GitHub
Gmail
Google Calendar
Google Workspace
Jira
Linear
Markdown
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
Integrations Supported
GitHub
Gmail
Google Calendar
Google Workspace
Jira
Linear
Markdown
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service
API Availability
Has API
API Availability
Has API
Pricing Information
$6.75 per month
Free Version
Free Trial Offered?
Pricing Information
$15/agent/month
Plans start at $15 per agent per month when billed annually. Monthly billing is available. Higher plans and optional add-on packs are available for teams that need more inventory capacity, knowledge base capacity, file storage, communication limits, or performance/API capacity.
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
acreom
Company Location
United States
Company Website
acreom.com
Company Facts
Organization Name
Codenica
Date Founded
2005
Company Location
Poland
Company Website
codenica.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal