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What is aroma?

The way consumers shop has changed remarkably, prompting them to expect a fluid and cohesive experience no matter which shopping method they select. As demands from customers continue to escalate, businesses are feeling the pressure of economic challenges, forcing them to strike a careful balance between delivering exceptional service and maintaining profitability. To navigate this complex landscape, organizations must effectively oversee and enhance all facets of their omnichannel operations from a financial perspective. Achieving a cohesive shopping experience across multiple platforms requires the seamless integration of various operational systems. This integration can be quite daunting, as it necessitates the alignment of traditional brick-and-mortar processes with contemporary e-commerce frameworks, along with a range of new procedures and technologies. In the end, the effectiveness of an omnichannel strategy relies on the capacity to innovate while still honoring established practices, ensuring that both customer satisfaction and business viability are prioritized. Embracing this challenge can lead to long-term success in a competitive market.

What is DigitalEdge?

Banks adopting an omnichannel strategy are experiencing considerable growth in their digital services. While assessing different banks, customers frequently take into account the associated rates and fees, which serves as a rational component of their decision-making. Nevertheless, the emotional responses elicited by interactions across various touchpoints significantly influence their preferences, often overshadowing logical considerations. Our touchpoint solutions are crafted to not only meet but exceed the evolving expectations of sophisticated customers. Asseco’s omnichannel banking solutions elevate your offerings into captivating experiences, accessible through both self-service and assisted channels. With our state-of-the-art omnichannel banking technology, the web and mobile interfaces dynamically adjust to suit each customer's device preferences. Ensuring a consistent digital experience is essential, as customers expect the same interface and user experience across all banking channels they engage with. Furthermore, providing a unified experience can greatly strengthen customer loyalty and enhance overall satisfaction, reinforcing the importance of a comprehensive omnichannel approach in today’s banking landscape.

Media

No images available

Media

Integrations Supported

ActiveScale
IdoSell

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bertelsmann

Date Founded

1978

Company Location

Germany

Company Website

www.arvato-systems.de/portfolio/loesungen/digital-commerce/aroma-unified-commerce

Company Facts

Organization Name

Asseco Group

Date Founded

1989

Company Location

Poland

Company Website

digitalbanking.asseco.com/digitaledge/

Categories and Features

Order Management

Back Order Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Banking

Compliance Tracking
Corporate Banking
Credit Card Management
Investment Banking
Multi-Branch
Private Banking
Retail Banking
Transaction Monitoring

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AdaptNXT Technology Solutions Pvt. Limited