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What is askVela?

askVela operates as an AI-enhanced customer support and live chat solution specifically designed for e-commerce websites. It features a chat widget, a collaborative inbox for teams, and a robust knowledge base. This smart assistant utilizes help documentation, product information, and order data to effectively resolve customer questions and recommend appropriate items. Moreover, support teams can monitor conversations and intervene whenever human support is necessary. Shopify merchants can seamlessly connect through the askVela app, while WordPress and WooCommerce users can take advantage of a specialized plugin; other websites can also integrate the chat widget using a straightforward script. Key functionalities include multilingual support, product recommendations, order tracking through compatible connections, and efficient knowledge management tools. The platform provides a free tier along with various subscription plans to cater to a range of business requirements. Additionally, askVela is committed to continuous improvement, enhancing both user experience and customer interaction efficiency. As a result, businesses can expect a more streamlined process that ultimately boosts customer satisfaction and engagement.

What is MOON Chat?

MOON Chat functions as an AI-powered chatbot and messaging platform specifically designed for e-commerce websites and online enterprises. It leverages a retailer's inventory, website content, and policies to efficiently respond to customer questions while displaying product cards that include images, prices, and direct links, all while confirming product availability before making suggestions. Moreover, it provides authenticated users with access to order and shipping information, collects contact details for future outreach, and facilitates interactions through a website widget as well as popular messaging services like WhatsApp, Facebook Messenger, and Instagram. In addition, store staff can directly participate in social media conversations when required. MOON Chat offers seamless integration with platforms such as Gomag, Shopify, WooCommerce, and PrestaShop, and it is compatible with Google Merchant product feeds, simplifying its installation on WordPress and various other sites. This service operates on a cloud subscription basis with multiple monthly plans and includes a trial option, while the Shopify app also provides a free version. Furthermore, the adaptability of MOON Chat empowers businesses to significantly improve their customer support functions and foster greater customer engagement, ultimately benefiting overall sales and satisfaction. As a result, MOON Chat stands out as an essential tool for online retailers aiming to enhance their customer experience.

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Media

Integrations Supported

Shopify
WooCommerce

Integrations Supported

Shopify
WooCommerce
Facebook Messenger
Gomag
Google Merchant Center
Instagram
PrestaShop
Telegram
WhatsApp
WordPress

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

askVela

Company Website

askvela.pro

Company Facts

Organization Name

THE MOON Agency

Date Founded

2019

Company Location

Romania

Company Website

moonchat.ro/en/

Categories and Features

Categories and Features

AI Chatbots

Not specified

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