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What is atSpoke?
atSpoke transforms the service desk experience by converting disorganized Slack IT support channels into an efficient service platform. Leveraging AI technology, it can swiftly resolve 40% of incoming tickets, ensuring prompt and effective issue resolution. The system smartly triages, categorizes, and assigns service requests, while also enabling actions to be initiated from various tools directly within the tickets. This innovative workplace service desk simplifies the challenges of conventional IT ticketing, leading to quicker and more efficient internal support. Designed with usability and speed in mind, it is easily accessible to all team members. By harnessing machine learning, atSpoke automates knowledge sharing and service requests, facilitating a smooth conversational ticketing experience that works with Slack, Teams, email, web, and SMS. Its extensive integrations throughout your technology ecosystem enable users to achieve more without leaving the ticketing interface. Specifically optimized for Slack, it delivers an exceptional chat experience, and onboarding is remarkably simple—employees can begin using atSpoke within seconds. By automating repetitive tasks through AI, atSpoke significantly enhances workplace productivity, allowing teams to concentrate on strategic initiatives. In the end, atSpoke not only improves service desk capabilities but also empowers employees to work more intelligently and effectively, fostering a more proactive work environment. This holistic approach to support streamlines communication and collaboration across the board.
What is Teamline?
Transform conversations into tangible action items effortlessly with Teamline in Slack, a tool that facilitates the creation, delegation, and management of tasks in a seamless manner. This cutting-edge solution eliminates the burden of complex project management software, giving each member of your Slack team a clear view of their tasks across various projects. You can conveniently track and assign tasks directly within Slack, ensuring that essential decisions don't get buried in chat threads, thus enhancing the effectiveness of your discussions. Streamline your daily operations with ready-made projects, tasks, and checklists, which significantly boosts productivity. This approach offers a comprehensive view of all team activities, ensuring alignment and progress towards goals. By adopting Teamline, you not only enhance organization but also empower your Slack team with the clarity necessary for efficient task management across a range of initiatives, ultimately fostering a more collaborative work environment. Embrace this integration to elevate your team's performance and achieve results that matter.
Integrations Supported
Slack
Zapier
Zoom
Asset Panda
Confluence
Dropbox
Gmail
Jamf Now
JupiterOne
Microsoft Outlook
Integrations Supported
Slack
Zapier
Zoom
Asset Panda
Confluence
Dropbox
Gmail
Jamf Now
JupiterOne
Microsoft Outlook
API Availability
Has API
API Availability
Has API
Pricing Information
$4 per user per month
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
atSpoke
Date Founded
2017
Company Location
United States
Company Website
www.askspoke.com
Company Facts
Organization Name
Teamline
Date Founded
2016
Company Location
Australia
Company Website
www.teamline.app/
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies