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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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CXT SoftwareCXT Software is transforming delivery logistics with an autonomous, intelligent, and trusted TMS platform. Built for courier and last-mile delivery providers, our platform automates dispatching, optimizes routes, and secures every delivery with verifiable proof and chain-of-custody capabilities. We help logistics companies across healthcare, retail, distribution, and high-compliance industries scale efficiently while improving customer service. Our complete suite includes advanced operations tools, a driver-focused app, and a configurable client portal — all designed to simplify delivery management while enabling your team to focus on growth. CXT Software seamlessly integrates with your business, connecting with warehouse management systems, accounting software, CRMs, and third-party shipper systems to create a unified workflow. Extensive customization options ensure the platform adapts to your business needs, not the other way around. With 25+ years of experience supporting mission-critical deliveries across North America, we are leading the industry’s shift toward AI-powered, autonomous TMS technology. Discover how CXT Software can streamline and elevate your logistics operations. Schedule your no-pressure demo today.
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BridgeBridge is a comprehensive LMS and employee development platform that seamlessly integrates learning management, talent management, career advancement, and performance evaluation into one user-friendly solution. With Bridge, organizations can simplify their learning tech stack, leading to more efficient training programs, reduced administrative workload, and upskilling experiences both employees and managers love. The platform offers individual components that can operate independently or together as a fully integrated suite, including: Bridge LMS, which allows admins to create, assign, track, and report on courses tailored for onboarding, compliance, and skill enhancement. It’s easy to manage both internal and external learners. With a simple, clean interface and structured learning pathways, learners have rewarding experiences that keep engagement high. Bridge Performance Management, which empowers managers to maximize team potential through structured 1on1 meetings, performance discussions, and personalized skill development plans. With performance analytics, skills mastery, gaps, and competencies all visible on one dashboard too, driving performance couldn’t be easier. Bridge Skills Management Software, which automatically recommends relevant skills to employees based on their job titles and industries, while also tagging content with applicable skills and fostering mentorship and peer-to-peer learning opportunities tailored to individual profiles. Real-time labor market data helps organizations build powerful skills taxonomies that keeps everyone on the same page as the business evolves. This holistic approach to employee development not only enhances learning but also cultivates a culture of continuous improvement within organizations.
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CBT NuggetsFor over 25 years, CBT Nuggets has established itself as a frontrunner in providing on-demand IT training. Subscribers can access a wide range of training materials from renowned vendors such as Cisco, Microsoft, and AWS at any time. In addition to IT-specific courses, the training library includes productivity courses tailored for project managers and end-user training on essential topics like security best practices and Microsoft Office. The team behind CBT Nuggets comprises seasoned professionals with certifications in various fields, including networking, wireless technology, cybersecurity, data analytics, and artificial intelligence. Many of the courses offered align with IT certification exams, serving as valuable resources for those pursuing certification. CBT Nuggets also simplifies complex technical subjects into manageable skills, making it a practical resource for employees in their day-to-day roles. Furthermore, training administrators can assign specific videos to staff members and monitor their advancement through the program. No matter what your objectives may be, CBT Nuggets equips you with the necessary training to excel in your career. The platform’s comprehensive offerings ensure that learners have the tools they need to thrive in an ever-evolving technological landscape.
What is bettr.me?
Bettr.me provides on-demand coaching and mentorship via AI by effectively connecting with your calendar, browser, and mobile devices to offer immediate insights, coaching suggestions, and scheduling advice tailored to your behavior. This platform boasts a seamless experience for tracking activities and journaling, allowing it to continuously evolve according to your individual preferences and deliver more customized guidance and resources. By fostering daily interactions, bettr.me enables users to connect with a community of thousands who resonate with their struggles, creating an environment for shared learning, empathy, and collective celebration. You can start your journey with bettr.me by joining our early access program, where your feedback will help enhance the AI to boost user satisfaction. The platform also captures real-time, context-sensitive feelings, equipping users with the tools they need for personal identity and mental well-being, so they can aim to improve each day while being supported by a lively community. With bettr.me, personal growth is not only an individual pursuit; it is a collaborative experience that promotes connection and development. As you engage with this platform, you'll find that the support and insights it provides can lead to transformative changes in your daily life.
What is Calmerry?
Calmerry serves as a comprehensive online therapy platform specifically designed for small to mid-sized enterprises. It focuses on various sectors including software, nonprofits, education, and healthcare, ensuring that its services can be customized for any business type.
By facilitating quick connections between employees and licensed therapists within their state, Calmerry delivers essential mental health support without delay. The platform boasts distinctive features such as asynchronous messaging, live video consultations, tailored therapy plans, and an array of self-help resources.
With adaptable pricing structures, businesses can choose a plan that aligns with their specific requirements and financial considerations. The ease of implementation and scalability of our platform, combined with an extensive onboarding process for both administrators and users, results in utilization rates that are three times higher than those of conventional Employee Assistance Programs.
Explore the benefits of Calmerry in fostering a more engaged and resilient workforce, and take the first step by scheduling a demo with us today. Embracing mental health support can significantly enhance employee satisfaction and overall productivity.
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
On Request
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
bettr.me
Date Founded
2020
Company Location
Canada
Company Website
bettr.me/
Company Facts
Organization Name
Calmerry
Date Founded
2020
Company Location
United States
Company Website
calmerry.com
Categories and Features
Corporate Wellness
Not specified
Categories and Features
Corporate Wellness
Calmerry presents a holistic approach to mental health support tailored for small to medium-sized enterprises. Specifically catering to sectors such as software, non-profits, education, and healthcare, our solution is fully adaptable to meet the distinct needs of various industries. We revolutionize workplace wellness by achieving utilization rates that are three times higher than conventional Employee Assistance Programs (EAPs). Our platform features asynchronous messaging for ongoing assistance, live video consultations, individualized therapy plans, and a range of self-help tools for your workforce. In addition to these fundamental offerings, Calmerry also organizes customized webinars led by seasoned coaches, aimed at addressing the specific challenges and concerns faced by your organization and its employees. Our real-time analytics dashboards and engagement reports equip program administrators with anonymous insights into the personal and workplace issues encountered by users, as well as the overall effectiveness of the benefits provided. Enhance your team's well-being with our impactful solution. Reach out to us today to begin your journey.
Goal Setting / Tracking
Health Coaching
Health Monitoring
Health Risk Assessment
Employee Engagement
Calmerry is committed to making mental health resources readily available and user-friendly for small to medium-sized enterprises. Targeting sectors such as software, nonprofits, education, and healthcare, Calmerry's offerings can be customized to meet the specific needs of any industry. Our all-encompassing online therapy platform streamlines the onboarding experience for both administrators and employees, achieving a utilization rate that is three times higher than conventional Employee Assistance Programs (EAP). Employees can take advantage of tailored therapy plans and connect with licensed therapists via text and live video sessions. In addition to these critical services, we offer a variety of self-help resources at no cost to your employees, irrespective of their subscription status. With our instant dashboards and compiled reports on usage and engagement, program managers gain access to anonymized information about users' personal and work-related challenges, as well as valuable insights into the program's effectiveness. Discover how Calmerry can contribute to building a more resilient workforce. Schedule a demo with us today.
Health & Wellness Programs
Human Resources
Not specified
Mental Health
Calmerry is an all-encompassing mental health service aimed at small to medium-sized enterprises. It specializes in providing tailored solutions for sectors such as software, education, healthcare, and nonprofits, ensuring adaptability across various business environments. The platform connects employees with licensed therapists in their respective states within a matter of hours, offering personalized and human-centered mental health support. An impressive 90% of users report feeling an improvement after just two weeks of therapeutic sessions, highlighting Calmerry's efficient and impactful methodology for enhancing employee wellness. Our service offers versatile communication options, including text messaging and live video sessions, allowing for ongoing support that meets individual needs. Additionally, employees have access to complimentary self-help resources and customized coaching webinars designed to address your organization's specific challenges. Transform your workplace by providing your team with accessible and personalized mental health care that truly makes a difference. Discover how Calmerry can benefit your business today.
Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
EMR / EHR
HIPAA Compliant
Personnel Management
Progress Notes
Single Provider Practice
Therapy
Not specified