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What is botts.ai?

botts.ai is a cutting-edge AI platform situated in Switzerland that converts your business knowledge into interactive agents tailored for customer engagement and team collaboration. By allowing seamless integration of data from a wide range of sources, including PDFs, documents, websites, Google Drive, and Notion, users can easily configure, test, and deploy an agent across various channels such as web chat, voice, WhatsApp, and internal communication methods, all without needing programming expertise. Additionally, these intelligent agents can engage with external tools and APIs, enabling them to execute tasks beyond just providing information. With an emphasis on security, the platform maintains its infrastructure and data storage within Switzerland, ensuring adherence to GDPR regulations and employing a Zero-Trust architecture that safeguards customer information from being utilized for model training. This progressive approach not only empowers businesses to significantly improve their customer service but also enhances their overall operational effectiveness. As a result, organizations can achieve a higher level of engagement and productivity.

What is Dialogflow?

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

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Integrations Supported

BotCore
Call Center Studio
Carrot quest
Chatwoot
Clienk
Cognigy.AI
Dialpad Connect
Five9
Genesys Cloud CX
Geomant
Google Cloud Platform
Ideta
Inworld
Landbot.io
NiCE CXone Mpower
Pipedream
Smart IVR
Thunkable
XCALLY
Yodel.io

Integrations Supported

BotCore
Call Center Studio
Carrot quest
Chatwoot
Clienk
Cognigy.AI
Dialpad Connect
Five9
Genesys Cloud CX
Geomant
Google Cloud Platform
Ideta
Inworld
Landbot.io
NiCE CXone Mpower
Pipedream
Smart IVR
Thunkable
XCALLY
Yodel.io

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

New customers receive a $600 credit for a no charge trial of Dialogflow CX that can be cancelled at any time. This credit activates automatically upon using Dialogflow CX for the first time and expires after 12 months. This is a Dialogflow-specific extension of the Google Cloud no charge trial.

Dialogflow also offers pay as you go plans.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

botts.ai gmbh

Date Founded

2025

Company Location

Switzerland

Company Website

botts.ai

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/dialogflow

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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