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What is ciopulse?

Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.

What is Tempo Power BI Connector for ServiceNow?

The ServiceNow Power BI Connector provides a user-friendly, no-code method to effortlessly transfer data from ServiceNow to Microsoft Power BI, enhancing reporting and analytics functionality. With this tool, users can easily import various types of data, such as incidents and requests, along with multiple ServiceNow tables, taking advantage of pre-built dashboard templates for a swift setup process. It offers the capability to select specific data, schedule automatic refreshes to keep reports current, and link ServiceNow data with other enterprise systems within the same BI environment. Accessible through the ServiceNow Store, it streamlines the integration by removing the need for coding or middleware, while also respecting ServiceNow's defined roles and permissions. Moreover, the Power BI Connector is included in Tempo's range of BI connectors as part of its Strategic Portfolio Management (SPM) solutions, which also feature integrations with tools like Jira and monday.com, showcasing its flexibility and effectiveness across various project management applications. This versatility makes it a valuable asset for organizations aiming to enhance their data-driven decision-making processes.

Media

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Media

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Integrations Supported

ServiceNow
BMC Helix
Freshservice
Jira Service Management
Zendesk

Integrations Supported

ServiceNow
Microsoft Power BI

API Availability

API Availability

Pricing Information

Contact for pricing

Pricing Information

$10/month/user
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Chromebook

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ciopulse

Date Founded

2013

Company Location

Australia

Company Website

www.cio-pulse.com

Company Facts

Organization Name

Tempo Software

Date Founded

2009

Company Location

Iceland

Company Website

www.tempo.io/products/power-bi-connector-for-servicenow

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

Categories and Features

Data Integration

Not specified

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