ScreenMeet
ScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
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Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. Streamline workflows, automate processes, enhance collaboration, and capture project data points from all your teams and systems in one central command center so you can make confident decisions about business.
Manage work at the project, program or portfolio levels and integrate with the tools you already use, including Azure DevOps, Jira, Microsoft, Salesforce, and ServiceNow, and HubSpot to eliminate the need to manually key in data across teams.
With the most views of any project management platform, teams can keep tabs on assignments, status, risks, resources, capacity, schedules, budgets, and more. Project Insight also offers free view only seats for clients.
The power of AI can be used to assign action items after meetings, predict future capacity, balance workloads, & select the right resources. Additional AI-powered features include what if simulations to generate tradeoffs when priorities change and AI-generated project templates (WBS).
Whether you are moving from basic spreadsheet project tracking or you have a sophisticated PMO with a complex web of unique business processes, Project Insight has the broad feature set to help you grow as you go. Our onboarding teams are known for being the best in the business and our platform can be fully customized to manage projects and data the way your company needs to.
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Perspectium
ServiceNow has the capability to streamline data extraction and enhance workflow integration for IT service professionals. You might be in the process of transferring data from your business into a data warehouse, or perhaps your users prefer utilizing their favorite BI tools for analytics purposes. It’s possible that you seek an efficient method to delegate tasks to external service providers or departments without the risk of redundant work. This approach helps you monitor progress effectively while ensuring transparency regarding service levels. Perspectium solutions empower ServiceNow users to transfer tens or even millions of records daily for various purposes. Our unique offering stands out as the only fully managed service available, similar to ServiceNow, and operates with minimal impact on performance, making it an ideal solution for data management. By leveraging these capabilities, organizations can enhance their operational efficiency and data visibility significantly.
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Tempo Power BI Connector for monday.com
The Power BI Connector designed for monday.com provides a straightforward no-code solution that simplifies the transfer of data from monday.com into Microsoft Power BI, enhancing both reporting and analysis. This tool allows users to choose particular boards, groups, columns, and item types for data export, while it automatically sets up the necessary data-table relationships in Power BI, thus removing the need for any manual modeling. The entire process of installation and configuration takes place within the monday.com platform, ensuring that users do not need to engage in any coding or utilize external tools. Moreover, scheduled refreshes guarantee that your Power BI reports are consistently updated with the latest data from monday.com, removing the inconvenience of manual exports. Security is a top priority, as all requests are encrypted, signed, and authorized based on monday.com’s permissions, ensuring that no customer data is retained. The Power BI Connector is an integral part of Tempo's suite of BI connectors for its Strategic Portfolio Management (SPM) offerings, which also features integrations with other platforms such as Jira and ServiceNow, thereby significantly boosting the capability to merge and analyze data across diverse systems. This enhanced integration not only streamlines workflows but also empowers organizations to make data-driven decisions efficiently.
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