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What is dscout?

Collect the contextual insights needed to refine decision-making centered around users. This versatile tool is not only crafted for conventional diary studies but can also be applied to various contexts like prototype assessments, competitive analysis, exploratory product innovation, supplementary field research, and shopalongs. The possibilities for methodologies that teams can employ with Diary are nearly endless. With cost-effective and nimble fieldwork insights, you can kick off your study at the touch of a button, accessing a platform rich with valuable results. Diary enables immersive data collection at the most opportune moments, allowing for easy review whenever you choose. Convert your research obstacles into actionable items with the impactful insights provided by dscout. Utilize powerful in-platform analytical tools to effortlessly tag, filter, and synthesize your data. Share the outcomes with stakeholders to foster empathy through personalized video feedback. The entire journey, from initiation to conclusion, is streamlined and effective. Moreover, you can pinpoint your most articulate participants through our cutting-edge machine-learning feature that evaluates expressiveness, ensuring you capture the most insightful feedback possible. This holistic approach ensures that your research endeavors yield results that are not only substantial but also capable of driving meaningful change. By embracing this method, teams can enhance collaboration and innovation, ultimately leading to better products and services.

What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Media

Media

Integrations Supported

AccessOwl
Airtable
Dropbox
Evernote
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Intercom
Jira
Jira Work Management
Microsoft OneNote
Microsoft Teams
Stackreaction
Surfside
SurveyMonkey
Trello
X (Twitter)
Zendesk

Integrations Supported

AccessOwl
Airtable
Dropbox
Evernote
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Intercom
Jira
Jira Work Management
Microsoft OneNote
Microsoft Teams
Stackreaction
Surfside
SurveyMonkey
Trello
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

dscout

Date Founded

2011

Company Location

United States

Company Website

dscout.com/diary

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Categories and Features

Categories and Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Insight Engines

AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

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