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DialedInDialedIn is a powerful cloud-based call center software designed to help organizations maximize efficiency, boost agent productivity, and deliver exceptional customer experiences. Built for modern sales, service, and support teams, it combines intelligent automation with flexible tools to streamline operations, improve contact rates, and drive measurable ROI. Unlike outdated legacy systems, DialedIn provides a modern, intuitive solution that scales with your business and adapts to evolving customer needs. The platform offers a complete suite of advanced dialing modes tailored to different campaign goals. Its predictive dialer leverages algorithms to anticipate agent availability and connect them directly to live answers, maximizing talk time. The progressive dialer automatically places calls one by one as agents become available, balancing speed with control. When personalized outreach is needed, the preview dialer equips agents with customer details before each call. Alongside these modes, skill-based call routing ensures every interaction reaches the most qualified agent, whether by expertise, language, or specialization, improving customer satisfaction and evenly distributing workloads. Real-time reporting and analytics further empower managers to track KPIs, coach agents effectively, and refine campaigns for long-term success. DialedIn also distinguishes itself with CleanCallerIDâ„¢, a proactive solution that monitors and replaces flagged numbers to protect caller reputation and sustain high answer rates. This helps prevent spam labeling, reduce carrier blocks, and safeguard campaign performance. For added value, DialedIn integrates seamlessly with leading CRMs and third-party tools, unifying data across platforms for a more connected sales and support ecosystem. Backed by reliable, 100% U.S.-based support, clients gain dependable technical and account assistance that keeps their operations running smoothly.
What is e-nfo pack?
We embark on our collaboration by functioning as a consultant that enhances value in logistics operations. To ensure we deliver the highest value possible, we recognize each client as unique and invest time in understanding their specific context and challenges. After our solution architects conduct a comprehensive evaluation, we tailor the necessary solutions to secure the best results. As a provider of software-as-a-service, we not only supply the software but also the crucial hosting infrastructure needed for its operation. Our secure cloud solution allows for smooth deployment without requiring any IT knowledge. We are committed to providing not only remarkable solutions but also exceptional support and services customized to meet our clients’ needs. From introductory training sessions to more advanced usage courses, we ensure that our customers have the professional services essential for their success. Our dedicated support and quality assurance teams work tirelessly to guarantee that your product functions flawlessly, offering both peace of mind and dependability. Ultimately, our goal is to build enduring relationships based on trust and excellence in service delivery, fostering a partnership that grows and evolves over time. We believe that this collaborative approach will lead to mutual success and satisfaction.
What is CTrack?
RAG Technologies, a leading software and web development company located in Cochin, India, is dedicated to delivering exceptional solutions backed by our technological know-how and rich experience. Our service offerings include software and mobile application development, tailored to accommodate a wide array of client requirements. We have a thorough understanding of the complete software development lifecycle, which comprises phases like conception, specification, design, programming, and documentation. Acknowledging the complexities involved in software development, we take pride in our expertise, which has been cultivated over many years of hard work and continuous improvement. This extensive experience has helped us identify the most effective approaches to achieve optimal results for our clients, solidifying our reputation as leaders in the industry. At RAG Technologies, we are prepared to assist you at every stage of the software development process, ensuring that your experience is smooth and efficient from beginning to end. Our commitment to excellence drives us to stay updated with the latest industry trends, allowing us to offer innovative solutions that meet the evolving needs of our clients.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
e-nfo pack
Company Location
Israel
Company Website
www.enfopack.com
Company Facts
Organization Name
RAG Technologies
Company Location
India
Company Website
www.ragtechnologies.com/ctrack.html
Categories and Features
Courier
Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling
Categories and Features
Courier
Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management