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What is eBSEG Digital Banking?

The eBSEG Digital Banking Solution provides a secure and engaging user experience, delivering a top-notch banking and payment service for customers through both mobile and internet platforms. Its omnichannel capabilities ensure a smooth integration with your backend systems. With a comprehensive range of the latest banking services, eBSEG empowers financial institutions to offer accessible banking solutions to their clients at any time and from any location. The Digital Banking OmniChannel Portal is compatible with a variety of channels, including: - Desktop-based Internet Banking. - Mobile Banking. - Tablet Banking. - Chat Bot Banking for both text and voice interactions. - Digital Bank Marketing initiatives. - Banking services through Apple Watch. - Business Banking across multiple platforms. - Facebook Banking integration. - ATM/Kiosk Banking options. - Call Center Banking support. - eBranch Banking capabilities. - Messaging Banking services for convenient communication. This extensive range of channels ensures that customers can engage with their bank through their preferred medium.

What is LiveBank?

LiveBank emerges as a pioneering fintech platform that effectively combines the advantages of affordable self-service online banking with the personalized guidance typically found in physical branches. Acting as an omnichannel solution, it facilitates immediate and secure customer interactions across a variety of platforms, such as chat, video, audio, and social media, which significantly improves the remote advisory experience. Featuring an array of tools for collaboration, communication, routing, and recording, this platform allows users to create a tailored experience that fully leverages an omnichannel strategy. By empowering banks to engage with customers through attractive offers and timely assistance via Video and Voice Calls, Live Chat, Co-Browsing, Screen Sharing, Secure File Exchange, Digital Document Signing, Digital Onboarding (eKYC), and Biometrics, among other features, it transforms the way financial services are delivered. Uniquely, it is the first of its kind to integrate support for a bank's sales and operational workflows, enabling effective cross-selling and up-selling through personalized offer presentations. Additionally, LiveBank's versatile functionalities ensure that financial institutions can adeptly address the varied requirements of their clients, ultimately boosting customer satisfaction and loyalty while fostering long-lasting relationships. This comprehensive approach positions LiveBank as a game-changer in the fintech landscape, redefining how banks interact with their customers in a digital age.

Media

Media

Integrations Supported

Integrations Supported

Kasisto KAI

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

eBSEG

Date Founded

2000

Company Location

Canada

Company Website

www.ebseg.com/Digital-Banking.html

Company Facts

Organization Name

LiveBank

Company Location

Poland

Company Website

livebank24.com

Categories and Features

Mobile Banking

Bill Payment
Cash Management
Chat / Messaging
SMS Banking
Transaction Monitoring

Online Banking

Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Loan Management
Retail Banking

Categories and Features

Online Banking

Not specified

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