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What is eBay Live?

eBay Live presents a dynamic livestream shopping experience that invites users to engage in live events hosted by influencers, brands, and sellers. To join an eBay Live event, participants need to be signed into their eBay accounts, and currently, this feature is available exclusively to users in the United States. Within the eBay Live Hub, shoppers can find information about upcoming events, set reminders, follow their preferred sellers, and enable notifications for event updates, followed sellers, and tailored event recommendations. The activities on eBay Live remain public, meaning other attendees can view a user's username and their live interactions, while the streams may also be recorded or reused by viewers for later enjoyment. Sellers have the flexibility to offer products through both Buy It Now and live auction formats, which include extended auction features—commonly known as soft-close auctions—providing an additional five seconds for bids placed in the final moments. This interactive shopping approach not only enriches the purchasing experience but also cultivates a vibrant community atmosphere among participants, making every event not just a transaction but a shared experience.

What is Social Chat?

Attracting customers and enhancing conversion rates can be effectively achieved through engaging social livestreams paired with customized shopping experiences. By utilizing Social Chat, you can engage with shoppers in a manner akin to a physical retail environment, facilitating real-time recommendations and personalized suggestions. This innovative feature allows customers to interact not only with your brand but also with other shoppers in real time, fostering a community atmosphere. Consequently, you are likely to witness a substantial rise in both add-to-cart actions and completed purchases. Moreover, livestream events enable you to cultivate a detailed customer database, enriched by powerful analytics that track the customer journey leading to their buying choices. While it's advantageous to build a community on various social media platforms, it is crucial to recognize that you lack ownership of your audience and full control over your brand's narrative in those spaces. Social Chat, however, gives you the opportunity to take ownership of your audience on your own website, nurturing a community that you can actively engage with, ultimately transforming them into loyal customers. The inherent urgency created by live streams accelerates purchasing decisions, and with Social Chat, users can seamlessly add products to their carts and finalize their transactions with just a click. This streamlined checkout experience not only delivers immediate satisfaction but also greatly enhances conversion rates, ensuring that your marketing strategies resonate effectively. By fostering a direct relationship with your customers, you can also gather valuable feedback to refine your offerings continuously.

Media

Media

Integrations Supported

Shopify
eBay

Integrations Supported

Shopify
eBay

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eBay

Date Founded

1995

Company Location

United States

Company Website

www.ebay.com/ebaylive

Company Facts

Organization Name

Social Chat

Date Founded

2021

Company Location

United States

Company Website

onsocialchat.com

Categories and Features

Categories and Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

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