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What is eCase Investigations?

eCase® Investigations optimizes the management and reporting of the entire lifecycle of Inspector General investigations, from the initial receipt of hotline complaints to the resolution of cases. By incorporating tailored workflows, regulations, and reports that align with the OIG investigative framework, it significantly improves efficiency, accountability, and transparency within the organization. Moreover, its operation on the adaptable eCase Platform allows investigators to modify their strategies in response to changing needs. This centralized system consolidates all investigative activities of the Inspector General into one coherent platform. Its advanced data model not only links cases but also uncovers complex relationships among individuals, locations, and items involved in investigations. Both standard and customizable reporting features provide detailed insights into procedural data. Furthermore, role-specific dashboards enable quick access to essential performance metrics, while established workflows and regulations ensure compliance with inspector general standards and guidelines. In essence, this comprehensive approach not only streamlines the investigative process but also enhances the overall effectiveness and integrity of the investigations conducted. This ability to adapt and evolve with the needs of the organization further strengthens the impact and reliability of eCase Investigations.

What is Complyr?

Complyr helps organisations across all sectors replace spreadsheets and shared inboxes with complaint management software. Each case keeps evidence, documents, notes, actions and decisions together, with configurable workflows to guide the next steps. Teams can assign work, track deadlines, and use dashboards and audit logs for oversight. Custom reports on selected plans help managers analyse complaint volumes, outcomes and recurring issues. Professional and Enterprise plans add public case capture forms, a secure case portal for approved parties, document templates and custom reporting. Enterprise plan adds advanced workflow logic, custom dashboards, scheduled reports, custom integrations and historic data import. Complyr also offers a dedicated subject access request (SAR/DSAR) solution for data protection teams. Financial services teams can configure FCA DISP complaint workflows and support Consumer Duty oversight. Pricing is published, and a free trial is available after a demo.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

£147/mth /3 users/Starter Plan
Starter Plan: £49 /mth, billed annually, or £57/mth, billed monthly - min 3 users

Professional Plan: £89/mth, billed annually, or £105/mth, billed monthly - min 5 users

Enterprise Plan: contact Complyr

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

OPEXUS

Date Founded

1988

Company Location

United States

Company Website

www.ains.com/investigations/

Company Facts

Organization Name

Complyr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.complyr.co.uk

Categories and Features

Categories and Features

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Forms Management
Issue Tracking
Self Service Portal

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