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What is eCockpit?

eCockpit is a robust cloud-based platform that serves as both a CRM and ERP solution specifically designed for small to medium-sized businesses. This all-encompassing system merges multiple functionalities such as managing customers and contacts, processing invoices, handling recurring billing, tracking services, overseeing employee activities, organizing tasks, managing calendars, sending newsletters, facilitating SMS communications, creating business documentation, storing files, generating delivery notes, and managing workflows for both routes and field services. Moreover, it enables photo documentation, cash register functionalities, accounting data exports, VoIP services, and the integration of barcode scanners and receipt printers, all conveniently housed within one interface. The platform further allows for mobile workflows, giving field personnel the necessary tools to manage tasks, log work hours, take photos, track locations, and document deliveries with signatures. By adopting eCockpit, SMEs can make a seamless shift from disparate tools to cohesive digital operations, automate monotonous administrative tasks, and receive tailored, localized support. This comprehensive approach significantly boosts efficiency while promoting enhanced collaboration among various business functions, ultimately leading to improved overall performance. Furthermore, the platform's user-friendly design ensures that businesses can easily navigate its features, making it accessible for users with varying levels of technical expertise.

What is ServiceMobility?

ServicePower’s Mobile Workforce Solution provides field technicians with quick access to vital tools, processes, and information, ensuring that they can effectively accomplish service tasks on their first attempt. This increased transparency and consistency foster customer trust in the capabilities of your technicians, which in turn enhances customer satisfaction and strengthens your brand reputation. Furthermore, ServicePower's Mobile Workforce Solution, referred to as ServiceMobility, is engineered to reduce operational costs, improve customer experiences, and increase the lifetime value of each client. Explore the transformative potential of ServiceMobility for your modern field service organization by requesting a customized demonstration. As a leading player in field-service management software, ServicePower is committed to delivering exceptional customer experiences while realizing significant operational efficiencies. With a distinguished clientele that includes industry leaders such as GE Appliances, LG, Electrolux, and Siemens, ServicePower uniquely offers the only SaaS platform specifically designed to optimize and enhance the efficiency of service management processes for businesses. By utilizing this cutting-edge solution, companies can anticipate substantial advancements in their service delivery and overall operational performance, thereby setting themselves apart from the competition. Ultimately, ServiceMobility not only enhances service quality but also empowers organizations to achieve their strategic objectives more effectively.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

€99/month
Free Version
Free Trial Offered?

Pricing Information

Contact ServicePower for pricing details.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AHK Softwaregutachten.at e.U.

Company Location

Austria

Company Website

ecockpit.at/

Company Facts

Organization Name

ServicePower

Date Founded

1996

Company Location

United States

Company Website

www.servicepower.com/products/mobile-technician-enablement

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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