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What is eNPS?

We offer the simplest way to distribute Employee Net Promoter Score® Surveys, enabling you to send them out on a monthly or quarterly basis via text messages or emails. For employees in remote areas, depending exclusively on email surveys can often be ineffective; this is where we distinguish ourselves as the only provider that combines SMS text and email surveys for eNPS. You have the ability to categorize eNPS results based on various factors such as location, department, and manager, ensuring you receive customized insights. Regardless of whether you opt for text or email, you can set up automatic scheduling for the surveys on a monthly or quarterly rhythm, which helps maintain anonymity for all participants. The Employee Net Promoter Score® is calculated from a simple question: How likely are you to recommend this workplace to a friend? Responses are evaluated on a scale from 0 to 10, with scores of 9 or 10 identifying promoters, scores of 6 or lower marking detractors, and those between 7 and 8 being viewed as neutral. Our platform enables you to distribute entirely anonymous eNPS surveys to any chosen group of employees—whether that be a particular team or the whole company—at intervals that suit your needs, yielding critical feedback on employee satisfaction. Through our method, you can effectively track and enhance workplace culture as it evolves, ultimately fostering a more engaged and satisfied workforce.

What is Thermostat?

Customers who pay for services may not always show their level of satisfaction. Our NPS software addresses this issue by utilizing simple one-question surveys that yield valuable insights into your business direction. It is available for free indefinitely, which helps to avoid burdening clients with extensive questionnaires. Thermostat's NPS surveys comprise a single question and an optional comment section, resulting in a clear Net Promoter Score (NPS) that is easy to track. This method condenses customer feedback into a single, understandable metric that can be utilized across your organization. All vital insights regarding your customers are gathered on a singular, user-friendly dashboard, complete with built-in filtering and comparison features. Unlike other generic survey tools, our NPS software produces reports tailored specifically to the Net Promoter System. You can evaluate your data using custom fields, date ranges, and additional metadata such as geographic location. We also ensure that your data is preserved indefinitely, making it simple to monitor trends over time and base decisions on past performance. This capability not only keeps your business agile in responding to customer feedback but also enables you to adapt to changing market trends, fostering a culture of continuous improvement. By leveraging these insights, you can enhance customer loyalty and drive sustainable growth for your organization.

Media

Media

Integrations Supported

Zapier

Integrations Supported

Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eNPS

Company Location

United States

Company Website

www.enps.co

Company Facts

Organization Name

Thermostat.io

Company Website

thermostat.io

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

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