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What is eRAG?

GigaSpaces eRAG (Enterprise Retrieval Augmented Generation) is an AI-centric platform designed to enhance decision-making within businesses by enabling natural language communication with structured data sources like relational databases. Unlike traditional generative AI models that can often yield unreliable or fabricated outputs when dealing with structured data, eRAG employs deep semantic reasoning to transform user questions into SQL queries, retrieve relevant data, and produce accurate, context-aware responses. This pioneering approach ensures that the information provided is drawn from real-time, dependable data, thereby mitigating the risks associated with unverified outputs from AI systems. In addition, eRAG seamlessly integrates with diverse data sources, allowing organizations to fully leverage their existing data infrastructure. Beyond its integration capabilities, eRAG features comprehensive governance tools that monitor user interactions to maintain compliance with regulatory standards, thus encouraging responsible use of AI technology. This multifaceted strategy not only improves decision-making but also strengthens data integrity and regulatory compliance throughout the organization. As a result, organizations can trust that their AI-driven insights are both accurate and aligned with best practices in data management.

What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Media

Media

Integrations Supported

Adobe Marketo Engage
Aha!
Appinium
Dropbox
GitHub
Google Cloud BigQuery
Higher Logic Vanilla
Khoros
Microsoft Azure
Microsoft SharePoint
Oracle Database
PostgreSQL
SQL Server
Seismic
ServiceNow
Slack
Soapbox
Vidyard
Vimeo
WordPress

Integrations Supported

Adobe Marketo Engage
Aha!
Appinium
Dropbox
GitHub
Google Cloud BigQuery
Higher Logic Vanilla
Khoros
Microsoft Azure
Microsoft SharePoint
Oracle Database
PostgreSQL
SQL Server
Seismic
ServiceNow
Slack
Soapbox
Vidyard
Vimeo
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GigaSpaces

Date Founded

2000

Company Location

Israel

Company Website

www.gigaspaces.com/products/erag

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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