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What is eRoom Suite?

eRoom Suite serves as a comprehensive communication platform designed to enhance guest satisfaction and simultaneously increase hotel revenue. Featuring over 16 user-friendly tools, it tailors each stage of the guest journey to cater to individual preferences. Key elements include eRoom CRM, which provides customized service options, eRoom PMS for efficient hotel management, eRoom ERP for handling financial and administrative tasks, and eRoom BI for thorough data analytics. Enhancements such as eRoom Cast, eRoom Hotspot, and eRoom Signage further elevate guest interaction. By collecting crucial feedback from guests, eRoom Suite enables hotels to develop more effective marketing approaches, potentially boosting upselling and cross-selling by more than 30%. Clients have experienced profit margins rise by as much as 8%, along with significant reductions in time spent on back-office functions. The platform's seamless integration capabilities and user-friendly interface establish it as a versatile solution that addresses the varied demands of hotels in the modern competitive landscape. Ultimately, eRoom Suite not only simplifies operational tasks but also significantly enriches the guest experience, fostering stronger customer loyalty.

What is Tiniva?

A hotel with 80 rooms has the potential to achieve a 30% increase in its monthly revenue by adopting a mobile ordering system, which allows guests to order from their rooms, the pool, or anywhere within the premises. This innovative service addresses the problem of long wait times that can lead to unfavorable reviews, effectively eliminating that concern with the help of Tiniva. Furthermore, by allowing guests the option of less frequent room cleaning, the hotel could also see a reduction in housekeeping expenses of up to 20% each month. Nevertheless, it is crucial to acknowledge that hotels focus on hospitality and may lack the necessary skills to develop technology that enhances guest interaction. This is where we step in; our aim is to provide hotels with premium upselling tools designed to not only elevate the guest experience but also to boost revenue through tailored upselling tactics. By prioritizing service efficiency and guest satisfaction, we can dramatically improve the overall experience of staying at the hotel, ensuring that both guests and management benefit from this transformation. In doing so, we create a win-win scenario that enhances the reputation of the hotel and fosters guest loyalty.

Media

Media

Integrations Supported

Integrations Supported

3S POS
Agoda
Apple Pay
Cashfree Payments
CaterSOFT Occasion
Google Pay
Stripe
Toast
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

eRoom Suite

Date Founded

1991

Company Location

Spain

Company Website

www.eroomsuite.com

Company Facts

Organization Name

Tiniva

Date Founded

2021

Company Location

India

Company Website

tiniva.com

Categories and Features

Categories and Features

Online Ordering

Not specified

Room Service

Not specified

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